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Sr. Director, Global CRM and Marketing Operations

IT/Technical & Product Development
LEX00K2B Requisition #

Sr. Director, Global CRM and Marketing Operations

The Global Head CRM Solutions is responsible for the strategy, design, and product ownership of the LexisNexis L&P global enterprise CRM


1. Governing global CRM business processes including decisions on global harmonization and customization when required

2. Developing and driving global CRM strategy, requirements and overall product ownership for enterprise solution

3. Using technical expertise and detailed understanding of system capabilities to maximize automation and process effectiveness

4. Making decisions on the prioritization of global business systems requirements and scheduling of systems work

5. Liaise and guide business unit leads to support adoption, adherence, and long-term management of enterprise business models and process standards

6. Lead the team of global business process and product owners to ensure that agile development teams are delivering on customer and business needs


1. Master's degree; technology or business degree preferred or equivalent experience.

2. Strong process acumen with 10 or more years of experience in business transformations, technology solutions and/or process design.

3. Prior experience implementing Salesforce.com in a global context strongly preferred.

4. At least 3 years' experience in project management, systems management or integration

5. Experience developing enterprise best-in-class CRM solutions for $1B+ global businesses; previous experience with Salesforce preferred.

6. Ability to work in a fast-paced, agile development environment; deliver quickly and adapt to changing demands.

7. Excellent interpersonal communication (both written and verbal) skills; ability to gain business buy-in to global process harmonization and change.

8. Ability to cultivate strong collaborative working relationships and contacts within work group, across other company functions.

9. Strong analytic skills with the ability to evaluate the quantitative and qualitative business cases for and against exceptions or variations to enterprise business model and process standards

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis� and Nexis� services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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