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Registration Manager (based in UK, Richmond, Greater London)

Reed Exhibitions
REE00A87 Requisition #

Job Title:   Registration Manager


Reports to:   Head of Digital Operations


Based at:   Richmond, Surrey, UK



Reed Exhibitions excels in creating high profile, highly targeted business and consumer exhibitions and events to establish and maintain business relations, and generate new business. Every year we run over 500 events in 43 countries, bringing together over 7 million active event participants worldwide. With over 3700 employees in 41 offices around the globe we serve 43 industries worldwide. Reed Exhibitions is part of the RELX Group and a FTSE 100 company.


An exciting opportunity has arisen to work for the UK division as part of a busy, in-house digital and data team providing expertise, support and best practice to the event teams who are responsible for producing and delivering highly successful events, across the globe.


We are looking for someone with a strong background in understanding data flows and online forms with the ability to handle multiple complex technical integration projects simultaneously. You must be highly organised, an excellent communicator with all levels of stakeholders and have demonstrable experience of supplier management.


Key responsibilities:


• Plan and drive the set-up of visitor registration forms working closely with our Event Teams, IT, Marketing and the registration vendors

• Lead the kick off meetings and translate business requirements between the Marketing department, event teams and external registration vendors

• Provide regular updates on progress and issues and ensure all tracker documents are accurate and up to date

• Liaise across the Marketing, IT and event teams to ensure all data requirements are understood and the relevant systems are set up

• Liaison with the registration vendors

• Matrix management of internal resources and expertise to support innovation and delivery

• Stakeholder management through clear and regular communication

• Oversee the data integrations and ensure testing is completed on all necessary environments before data is integrated into production

• Understand the platforms, business processes, data integrations and the customer journey to identify opportunities to accelerate development or reduce risk

• Act as team specialist across all events and liaise with event teams and IT to troubleshoot issues

• Online form best practice

• Understanding of profiling - how it will work within systems, business requirements and matchmaking



Key areas of expertise


• Extensive knowledge of online systems, integrations and APIs (including encryption / bar code / QR code / RFID )  

• Excellent communication skills with all stakeholder levels as well as external vendors

• Experience managing suppliers

• Advanced problem-solving skills involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot and diagnose complex technical issues; prior success extracting and translating findings into solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.

• Extensive knowledge understanding of data flows, customer journey mapping


Desirable but not essential:



• Salesforce

• Event industry experience

• Smartsheet

• Visio

• GDPR / Privacy regulation knowledge


If this position interests you or you know someone it would, please send written applications to recruitment@reedexpo.co.uk with a covering letter and your salary expectations. 

Due to the large volume of applications, we are unable to respond to all applications individually. Therefore, if you are not contacted by the company within the next three weeks, we regret to advise that your application has been unsuccessful.


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