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Publishing Support Coordinator

Operations (inc. Manufacturing)
OPE001MH Requisition #

Who are we?

Elsevier is a world-leading provider of information solutions that help you make better decisions, deliver better care, and sometimes make groundbreaking discoveries in science, health, and technology. We serve researchers, professionals, and clinicians, through the application of technology and analytics to content, empowering them to create knowledge, contribute to social progress, and enhance human well being. We are delivering next-generation professional information solutions and technology to our broad client base – and we need a team of exceptional sales leaders and professionals to join us on the journey.


Elsevier publish over 2,500 journals and more than 33,000 book titles, and provide web-based, digital solutions — among them ScienceDirect, Scopus, Evolve, Knovel, Reaxys and Clinical Key.


Job Title:

Publishing Support Coordinator


Purpose of the job:

The Publishing Support Coordinator is responsible for supporting the Education, Reference, and Continuity books organization for specific tasks during the content development process. S/he will be responsible for one or more of the following activities:  set up manuscript submission sites for book titles, obtaining and uploading previous edition files where available; monitoring, chasing and securing contributor agreements for multi-contributed (edited) works; coordinating peer review of manuscripts, from securing email addresses, to issuing invitation and reminders, to sending peer reviews to editorial for their action.  The Publishing Support Coordinator will also support the business by providing adequate reporting on activity status per project and will follow up with Editorial to resolve any problems around activities. S/he will work in close collaboration with the books editorial teams, Global reporting, and Books Data and information management teams and meet established turnaround times for specific steps for each support activity. 

Key Result Area:

Submission site creation and upload of previous edition files:


EMSS is the system used for all multicontributed and some authored works in the Education, Reference, and Continuity Books organization.  After project signing and/or when prompted by Editorial, the Publishing Support Coordinator (PSC) will create an EMSS site for each title, to specification per instructions from Editorial and by agreed turnaround times.  PSC will secure and upload previous edition files to EMSS where available (working with Production Manager to convert previous edition files when needed).                                                                                                                                                                                                                                                                                                                                                     


Securing contributor agreements:

As requested by Editorial, coordinate the process of obtaining signed contributor agreements. For projects in EMSS, set up contributor agreements in EMSS according to agreed terms for title; notify contributors that agreement is available for review and signing and request payee details; follow up to secure signed agreements and payee details at standard intervals; once all agreements are secured, close project and report to Editorial on completion.  Work with Editorial on mitigation when contributor does not sign an agreement.  If project is not in EMSS, use email to contact contributors, send agreements, and chase agreements and use separate report to track contributor agreement provision.  Maintain good reporting and resolve contributor queries; escalate queries or concerns to Editorial, as appropriate.

Coordinate review process:

As requested by Editorial, coordinate peer review of submitted manuscripts, utilizing available peer review system.  Secure reviewer contact information; invite reviewers to perform reviews; upload current manuscript, previous edition files, and reviewer details to peer review system; choose appropriate review template for title; follow up on outstanding reviews; secure replacement reviewers as needed, track progress of reviews and maintain reviewer logs.  Send final reviews to Editorial for action.

Query and error handling, process monitoring:

The Publishing Support Coordinator is responsible for ensuring that all activities are conducted within agreed TATs/SLAs. Questions from contributors, reviewers, and the business need to be addressed in a timely manner. Utilizes critical thinking ability to solve less complex, day-to-day issues without intervention.

Key Competencies:



Level Description

Technical and Professional Expertise

Level 1

Develops and demonstrates core technical and professional skills required for own discipline.
Develops and applies understanding of business   context (including products, processes, culture & values).
Develops and applies   knowledge of the markets in which function operates.

Drives for results

Level 2

Builds commitment in others for their individual and team objectives.
Communicates expectations clearly.
Promotes a strong sense of urgency for reaching goals.
Follows through on commitments to ensure they are successfully completed and goal are achieved.
Follows through on commitments to ensure goal achievement.

Solves Problems and Analyzes Issues

Level 2

Is able to ask effective questions and collect facts from multiple sources in order to solve problems.
Is able to effectively identify and analyze problems and propose solutions.
Effectively manages day today issues and problems without intervention.

Collaboration and Teamwork

Level 1

Develops cooperative working relationships within the team.
Considers how own style affects others and tailors interactions accordingly.
Looks for ways to develop mutually beneficial relationships across teams.

Communicates Powerfully and Prolifically

Level 2

Provides clear instructions and direction to others.
Is able to both actively listen to and effectively question to understand another’s viewpoint.
Helps others understand situations by communicating business context.

Functional and Technical competencies:

·         Planning, and organizing skills; Accuracy and attention to detail; Critical thinking ability

·         Good interpersonal and communication skills with all levels of staff, especially taking into account working with colleagues with different countries of origin
Customer service skills;

·         Initiative:  Proactive, takes action before being asked

·         Flexible: Able to adapt to changing priorities.

·         Teamwork

·         Personal accountability: Takes responsibility for own actions

Technical Skills       

                                                                                                                                                                                                                            Excellent command of English language
Knowledge of Excel, Share point

Education, Knowledge, Skills and Experience:

University level graduate
Work experience within publishing is an added advantage


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