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Front Office Executive

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Administrative & Clerical
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Elsevier
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GRE00007 Requisition #
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Elsevier is a world-leading provider of information solutions that help you make better decisions, deliver better care, and sometimes make groundbreaking discoveries in science, health, and technology. We serve researchers, professionals, and clinicians, through the application of technology and analytics to content, empowering them to create knowledge, contribute to social progress, and enhance human well being. We are delivering next-generation professional information solutions and technology to our broad client base – and we need a team of exceptional sales leaders and professionals to join us on the journey.

 

Elsevier publish over 2,500 journals and more than 33,000 book titles, and provide web-based, digital solutions — among them ScienceDirect, Scopus, Evolve, Knovel, Reaxys and ClinicalKey.

 

Job Title: Front Office Executive

Purpose of the Job

To provide front office assistance to the office only for the 5th & 12th floor facility.

Key responsibility Area:

Handling the telephone calls in the office

·         Receiving and transferring phone calls to employees

·         Connecting outside calls as requested to the particular employees.

·         Noting down messages and conveying it to persons concerned

·         Calling to make appointments for employees

Receiving and handling Visitors

·         Handling visitors politely

·         Take messages from the visitors

·         Direct the visitors to the right person

·         Handling of visitor passes- handing and collecting

·         Maintaining the appropriate registers

 

Meeting rooms

·         Maintaining the meeting room schedule and co-ordinate if required in case of issues like any requirement stationery in the meeting rooms.

·         Make sure that the meeting room schedule is pasted on the door

·         Maintaining the checklist

 

Courier

·         The front desk receives courier and it should then be handed over to the office assistant for distribution to the office.

·         Courier that is sent out will be handled by the Administration executive. The front office assistant will help the Admin Executive with this job every day.

·         Maintaining the MIS

 

Stationery

·         Assist the Administrative executive with the ordering of stationeries.

·         Receiving the stationeries and checking the stationeries with the Administrative Executive in-charge of stationeries and also in his/her absence.

·         Help the Administrative Executive in-charge of stationeries in the  distribution of stationery when required

 

Support extended during interview

·         Conducting test

·         Directing interview candidates for personal interviews

·         Coordinating with facilities team for candidates entry into the building

 

Functional and Technical Competencies

·         Good interpersonal skills

·         Good team player

·         The ability to multi task and ensure thoroughness in completing a job efficiently.

·         Attitude to take on work willingly and show enthusiasm and drive to work

·         Eye for details and well organized so that messages or calls are never missed.

·         Excellent public relations skills

·         To be able to communicate in English and in the local language Tamil so that she /he will be understood by housekeeping staff, security personnel etc.

·         Excellent knowledge of MS office and ability to communicate in email too.

·         Knowledge in Hindi or any other Indian or foreign languages is an added advantage.

·         Knowledge of administrative jobs such as handling courier and stationery is an added plus

Education, Knowledge, Skills and Experiences (and any other requirements):

·         Graduates in any discipline

·         2 to 3 years’ experience in front office work, preferably in a MNC, travel agency, hotels, restaurants, large corporates, BPO or IT sector would be an added advantage.

·         Should be willing to work both in 9 a.m. to 6 p.m. shift and the 2 p.m. to 11 p.m. shift.

 

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