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Exhibitor Success Executive, IBTM Portfolio (Based in UK, Richmond, Greater London)

Reed Exhibitions
REE009O8 Requisition #
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Job Title:   Exhibitor Success Executive, IBTM Portfolio


Reports to:   Buyer Programme Operations Manager, IBTM Portfolio


Based at:   Richmond, Greater London, UK


Are you looking for an opportunity to work on the leading events in the meetings, events and incentive industry?


About IBTM

We love events!  We organise the leading events for event organisers, including our flagship IBTM world in Barcelona as well as events in China, the Americas, Asia and the Middle East.  We are passionate about creating amazing experiences that planners can be inspired by and have teams based in the US, Mexico, China and UAE to help deliver global events with a local feel.


Our business is about making face to face connections so we are looking for outgoing, customer centric people to join our hard working team in a busy, dynamic and agile work environment.


We are looking to recruit a highly motivated and enthusiastic Exhibitor Success Executive to work across the Sales and Hosted Buyer teams primarily for IBTM World in Barcelona. The Hosted Buyer Team recruit high level meeting and event organisers to attend our events and then we match them with exhibitors to ensure a productive experience.


Our ideal candidate will be customer focused with a can do attitude who is responsible for ensuring our exhibitors have the best possible show.. You must be able to build rapport and understand an exhibitors objectives and be able to translate that into reality.  The role is very varied as it involves using this information to maximise their appointments diary at the event, sourcing new possible buyers for them and helping to manipulate our in-house system.  You must be computer savvy with the ability to understand and use data with an eye for detail.


The role: To work with the Hosted Buyer Team on Exhibitor Success tasks.  Contacting specific key exhibitors pro-actively to understand their business objectives and requirements from the show, and to then work with our in-house system to ensure that their on-line diary provides the best possible matches.  This offers the exhibitors an amazing single point of contact who can answer all their queries, respond to their needs and seize every opportunity to connect them to their target buyers ensuring they have a successful experience.


Key Responsibilities

• Contact specific key exhibitors pro-actively to understand their needs.

• Suggest relevant activities and meetings to maximise the number and quality of appointments with buyers they want to see

• Guide specific exhibitors in the use of Certain (our in-house system),  the website  and the event mobile phone app

• Guide specific exhibitors in creating powerful exhibitor profiles to maximise potential selection by buyers

• Help analyse data and manipulate the system to ensure maximised appointments

• Provide ROI reports to exhibitors post show showing their results

• Answer exhibitor questions and act as their main point of contact

• Pro-actively look for other ways of ensuring exhibitors participation is a success

• Work closely with Hosted Buyer and Sales Teams

• Provision of excellent customer service, using a proactive and creative approach to ensure customer satisfaction

• Contribute to the flawless delivery of the Hosted Buyer Programme in Barcelona


Ideal candidate profile:

• Significant experience in customer services
• Good interpersonal, written and telephone communication skills
• Ability to translate customer needs into practical solutions
• Excellent database/IT skills, especially Excel and data analysis
• Able to build rapport quickly and communicate with customers from different geographies
• Ability to work calmly under pressure with great attention to detail
• Enthusiastic team player who can work collaboratively in an international environment
• Excellent time management skills with the ability to meet deadlines and juggle priorities
• Languages would be an advantage
• An interest in the international events industry
• A flexible approach to working methods, hours of attendance and other duties that maybe required

In return Reed Exhibitions offer a dynamic, agile working environment in the centre of Richmond, a multitude of benefits and the ability to travel internationally to our events as well as excellent training and opportunities for career progression.

About the Company
Reed Exhibitions is the world’s leading events business, enhancing the power of face to face through data and digital tools. Every year we run over 500 events in 30 countries, bringing together over 7 million event participants worldwide. With 4000 employees we serve 43 industries in 38 offices around the globe.
Reed Exhibitions is part of RELX Group. RELX Group is a global provider of information and analytics for professional and business customers across industries. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America.

If this position interests you or you know someone it would, please send written applications to recruitment@reedexpo.co.uk with a covering letter and your salary expectations. Or you can apply online at www.reedexpo.com. Due to the large volume of applications, we are unable to respond to all applications individually. Therefore, if you are not contacted by the company within the next three weeks, we regret to advise that your application has been unsuccessful.



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