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LEX00IEA Requisition #
Thanks for your interest in the Customer Success Manager - Lex Machina position. Unfortunately this position has been closed but you can search our 1,243 open jobs by clicking here.
  1. JD 
  2. 5 years successful account management, sales, customer training or equivalent experience, preferably with complex legal solutions.
  3. Proven success driving technology adoption, usage, and engagement,
  4. Proven success renewing, negotiating contracts, and closing business
  5. Deep understanding of law firm and in-house operations and trends affecting the legal marketplace.
  6. Stay up to date and track current awareness and legal news involving clients, competitors, practice areas, and industries.
  7. Strong verbal and written communication skills including the ability to present to an executive-level audience
  8. Domain expertise in legal processes preferred.  Knowledge of intellectual property, antitrust and securities a plus.
  9. Ability to troubleshoot and resolve service related issues.
  10. Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals.
  11. Ability to build strong customer relationships.
  12. Excellent communication and presentation skills.
  13. Strong business acumen to understand the impact of decisions on the customer base as measured by the Net Promoter Score performance.
  14. Strong organizational skills and problem solving.
  15. May require local or overnight business travel up to 20%.



LexisNexis, a division of Reed Elsevier, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact HR-Careers@lexisnexis.com.

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