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Customer Services Executive (5-week contract), IBTM Portfolio (Based in UK, Richmond, Greater London)

Exhibition & Conference Management
Reed Exhibitions
REE00BPW Requisition #

Job Title: Customer Services Executive, IBTM Portfolio 

                               (5 weeks contract starting 07-10-2019 to 8-11-2019)

Reports to: Buyer Programme Operations Manager

Based at: Richmond, Greater London, UK

About Reed Exhibitions

Reed Exhibitions is a leading global events organiser, with more than 500 events in 30 countries. In 2018, Reed Exhibitions brought together more than 7m event participants from around the world generating billions of dollars in business. Today Reed Exhibitions’ events are held throughout the Americas, Europe, the Middle East, Asia Pacific and Africa and organised by 38 fully staffed offices. Reed Exhibitions serves 43 industry sectors with trade and consumer events. It is part of RELX, a global provider of information and analytics for professional and business customers across industries. www.reedexpo.com 

About REL

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 30,000 people, of whom almost half are in North America.

Are you looking for an opportunity to work on the leading events in the meetings, events and incentive industry? We are looking to recruit a highly motivated and enthusiastic Customer Services Executive on a temporary basis to work on the Hosted Buyer Programme primarily for IBTM World in Barcelona. The IBTM events team is responsible for six events on five continents and is globally recognised for providing the stage on which global meetings, events and incentive business connect. Each event within the portfolio has a designated Hosted Buyer Manager and is supported by Hosted Buyer Account Managers and Hosted Buyer Account Executives. (Hosted Buyers are event planners attending the IBTM shows who can buy products/services from exhibitors and are hosted by IBTM).

The job: The primary responsibility is to encourage all qualified Hosted Buyers to fulfil their commitment to IBTM World which is to arrange 10 meetings with exhibitors of their choice and attend 1 Destination Presentation per day of attendance.  

Key Responsibilities

Actively encourage registered Hosted Buyers to fulfil their appointment commitment

Using the database (Certain) to monitor appointment progress and activity

Contacting Hosted Buyers on a daily basis via phone and email to remind them of the deadline to arrange their appointments and if necessary provide information regarding the suppliers attending the show

Manage a high volume of incoming Hosted Buyer queries in a professional manner by email and phone

Liaise with official travel partners on Hosted Buyers travel and accommodation arrangements

Provision of excellent customer service, using a proactive and creative approach

Administrative duties to support the Hosted Buyer Programme

Ideal candidate profile:
Good interpersonal, written and telephone communication skills
Customer service and research experience in the travel or the event management industry
Excellent database/IT skills, especially Excel and data analysis
Ability to work calmly under pressure with great attention to detail and adherence to deadlines
Enthusiastic team player who can work collaboratively in an international environment
Strong time management and organisational skills
Fluency in one or more foreign languages would be advantageous but is not necessary
A flexible approach to working methods, hours of attendance and other duties that maybe required

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