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Client Service Executive - Permanent (Based in London)

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Customer Services - Support & Training
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Reed Exhibitions
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REE0095B Requisition #

We are looking for a Client Service Executive to join our Reed MIDEM UK team


Based in Central London
Permanent position
 
 
 

The job in details…

 

The employee is responsible for building and maintaining a fluid and regular relationship with exhibitors and assisting them in preparing their attendance to the shows (accreditation, contracts, accommodation booking, service offers and client support).

This includes:

  • supporting clients on administrative aspects, identifying and offering solutions tailored to their needs
  • providing clients with information regarding their queries (sending clients list regularly, booking rooms etc ...)
  • Planning meetings  with clients before and during the event to better anticipate and meet their needs
  • managing accommodation bookings using the dedicated system and other tools, monitoring allocation of rooms according to criteria (available quota, budget and customer history)
  • creating clients listings to edit clients guides.
 
 

The employee guarantees contracts compliance, and that processes are respected (legal / taxes).

The employee ensures the link between clients and internal departments of Reed MIDEM and manages potential conflicts.

The employee is therefore a major player in contributing to a qualitative and strong client-oriented spirit of service that helps increase client satisfaction.



Please use this link to apply for this job: 

https://emea3.recruitmentplatform.com/syndicated/private/syd_apply.cfm?id=PPZFK026203F3VBQBV7V7F6XI&nPostingTargetID=272945&step=DIRECT 

This job is designed for you if…

 
You have:
  • Excellent communication skills, both written and spoken
  • A forward thinking and proactive approach with creative problem solving
  • Structured and organized, ability to work independently and as part of a team,
  • Ability to focus on priorities
 
You are:
  • Client oriented, able to understand their needs
  • Able to develop a strong relationship with high level interlocutors
  • Proactive, flexible
 

Reed MIDEM is a member of Reed Exhibitions, the world’s leading events organizer.


We organize high quality international professional markets that are unmissable events for the key actors of the Real Estate, TV, Music & ESport industries.


Our values, Multicultural, Excellence, Innovation… are the keys to reach our ambition : being a trusted partner and delivering exceptional experiences to our clients.


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