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Buyer Support Executive, Luxury Portfolio (Based in UK, Richmond, Greater London)

Administrative & Clerical
Reed Exhibitions
REE00BN4 Requisition #

Job Title: Buyer Support Executive, Luxury Portfolio

Reports to: Buyer Programme Manager, ILTM

Based at: Richmond, Surrey, UK

About Reed Exhibitions

Reed Exhibitions is a leading global events organiser, with more than 500 events in 30 countries. In 2018, Reed Exhibitions brought together more than 7m event participants from around the world generating billions of dollars in business. Today Reed Exhibitions’ events are held throughout the Americas, Europe, the Middle East, Asia Pacific and Africa and organised by 38 fully staffed offices. Reed Exhibitions serves 43 industry sectors with trade and consumer events. It is part of RELX, a global provider of information and analytics for professional and business customers across industries. www.reedexpo.com 

About RELX 

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 30,000 people, of whom almost half are in North America. 

We love events! We organise the leading events for the luxury and lifestyle travel industries, including our flagship ILTM event in Cannes as well as events in the US, China, Mexico, Brazil, Singapore, Morocco and Dubai. We are passionate about creating amazing experiences that our customers can be inspired by.

Our business is about making face to face connections so we are looking for an outgoing, customer centric person to join our hard working team in a busy, dynamic work environment.

We are looking to recruit a highly motivated and enthusiastic Support Executive to work on the Buyer Programme across the luxury travel portfolio of events.

Events: ILTM Cannes, ILTM China, ILTM Asia Pacific, ILTM Arabia, ILTM North America, ILTM Latin America, IGTM, PROUD Experiences

The job: The primary responsibility is to support the recruitment and management of the buyer programme by working closely with the Buyer Managers. 

Scope: To work with the Buyer Team to research, identify, qualify and recruit high quality hosted buyers in line with Buyer Programme targets and event strategy. This includes Buyer query management, recruitment campaigns and Buyer participation at events, with high levels of customer service and accurate reporting throughout the event cycle. Other activities include: data management, liaising with travel partners and general administration. (Buyers are travel agents, planners and advisors who buy products/services from exhibitors and in many cases are hosted by us).

Key Responsibilities 

Research and build knowledge/data of the relevant buyer population

Proactively undertake desk and telephone research to add data and aid the recruitment of Buyers

Recruitment management using the database (Certain) to monitor registrations and activity

Support the Systems Manager during event registration set-up and post show activities

Build on client relationship skills and commercial acumen

Provide a concierge outbound service to qualified Buyers  

Support the Buyer Team with the referencing process, including contacting suppliers to verify references

Actively encourage registered Buyers to fulfil their appointment commitment

Liaise with official travel partners on Buyers’ travel and accommodation arrangements

Provision of excellent customer service, using a proactive and creative approach

Contribute to the successful event delivery of the Buyer Programme 

Administrative duties to support the Buyer team

Ideal candidate profile:

This position requires a dynamic, hardworking, flexible and dedicated team player with excellent interpersonal skills. The candidate should demonstrate the behaviours and values consistent with a high performance organisation: a highly positive outlook that contributes further to the culture of both the local and wider team where individuals are encouraged to take ownership and be brave and bold; demonstrate high level communication, interpersonal and presentation skills; understand and challenge existing processes and identify opportunities for improvement.

Good interpersonal, written and telephone communication skills

Customer service and research experience in the travel or the event management industry

Excellent database/IT skills, especially Excel and data analysis

Excellent computer skills * Computer literate with good understanding of MS Office and experience of working on Certain database (desirable)

An aptitude for networking and building relationships with a diverse range of people

Highly proactive approach to gathering prospects and registrations 

Ability to work calmly under pressure with great attention to detail and adherence to deadlines

Enthusiastic team player who can work collaboratively in an international environment

Strong time management and organisational skills

Creativity – developing and proposing solutions to queries and a positive approach to conflict resolution

Fluency in one or more foreign languages would be advantageous but is not necessary

A flexible approach to working methods, hours of attendance and other duties that maybe required

Strong administrator with an interest in developing and utilising your coordination and account management skills to support the company to achieve their objectives

If you are interested in this position please apply via the link below :


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