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Buyer Programme Operations Executive, IBTM Portfolio (Based in UK, Richmond, Greater London)

Reed Exhibitions
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Job Title:   Buyer Programme Operations Executive, IBTM Portfolio


Reports to:   Buyer Programme Operations Manager, IBTM Portfolio


Based at:   Richmond, Surrey, UK


Are you looking for an opportunity to work on the leading events in the meetings, events and incentive industry?


About IBTM

We love events!  We organise the leading events for event organisers, including our flagship IBTM world in Barcelona as well as events in China, the Americas, Asia and the Middle East.  We are passionate about creating amazing experiences that planners can be inspired by and have teams based in the US, Mexico, China and UAE to help deliver global events with a local feel.


Our business is about making face to face connections so we are looking for outgoing, customer centric people to join our hard working team in a busy, dynamic and agile work environment.


We are looking to recruit a highly motivated and enthusiastic Buyer Programme Operations Executive to work on the Hosted Buyer Programme primarily for IBTM World in Barcelona. The Hosted Buyer Team recruit high level meeting and event organisers to attend our events and ensure they have an amazing and productive experience.


Our ideal candidate will be super organised and have excellent attention to detail.  The role is really varied so you need to be great at multi-tasking and happy to work on multiple projects at the same time.  You must be good on computer systems and databases (we have our own in-house) and fast at picking things up as well as being great with people and customers as we are looking to ensure that our customers feel really valued.


The role: To work with the Hosted Buyer Team on buyer operations. This is a really broad role covering all aspects of the buyers event attendance and encompassing everything from managing hotel allocations and travel to helping them manage their onsite appointments and organising onsite events as well as dealing with their enquiries relating to their visit to our shows.


Key Responsibilities

• Management of post event tours and organisation of onsite events such as dinners, networking events and conferences

• Managing the fulfilment of sponsorship deliverables related to Hosted Buyers

• Management of Hosted Buyer onsite appointment diaries including manipulation using the system, moving appointments and pulling reports

• Contacting meetings & events suppliers on a daily basis via email or phone to confirm the information provided on hosted buyer applications

• Manage a high volume of incoming Hosted Buyer queries in a professional manner by email and phone

• Actively encourage registered Hosted Buyers to fulfil their appointment commitment

• Liaise with official travel partners on Hosted Buyers travel and accommodation arrangements

• Provision of excellent customer service, using a proactive and creative approach

• Contribute to the flawless delivery of the Hosted Buyer Programme in Barcelona

• Administrative duties to support the Hosted Buyer Programme


Ideal candidate profile:

• Good interpersonal, written and telephone communication skills
• Organisation and logical thinking skills
• Excellent database/IT skills, especially Excel and data analysis
• Highly proactive approach to gathering prospects and registrations
• Ability to work calmly under pressure with great attention to detail
• Enthusiastic team player who can work collaboratively in an international environment
• Excellent time management skills with the ability to meet deadlines and juggle priorities
• Creativity – developing and proposing solutions to queries and a positive approach to conflict resolution
• An interest in the international events industry
• A flexible approach to working methods, hours of attendance and other duties that maybe required

In return Reed Exhibitions offer a dynamic, agile working environment in the centre of Richmond, a multitude of benefits and excellent training and opportunities for career progression.

About the Company
Reed Exhibitions is the world’s leading events business, enhancing the power of face to face through data and digital tools. Every year we run over 500 events in 30 countries, bringing together over 7 million event participants worldwide. With 4000 employees we serve 43 industries in 38 offices around the globe.
Reed Exhibitions is part of RELX Group. RELX Group is a global provider of information and analytics for professional and business customers across industries. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America.

If this position interests you or you know someone it would, please send written applications to recruitment@reedexpo.co.uk with a covering letter and your salary expectations. Or you can apply online at www.reedexpo.com. Due to the large volume of applications, we are unable to respond to all applications individually. Therefore, if you are not contacted by the company within the next three weeks, we regret to advise that your application has been unsuccessful.


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