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VP Customer Engagment, Marketing - FlightGlobal - Portland, Oregon

Reed Business Information
REE00AF8 Requisition #



VP Customer Engagement, Marketing  - FlightGlobal  - Portland, Oregon

At FlightGlobal we are proud. Proud of our heritage, since 1909, and proud of the future business we are building together. Our people are at the center of who we are. Whatever your background you are welcome. We are looking for talented and dynamic team players who focus on delivering successful outcomes.

We are a business where three out of our seven leaders are women, over 20 languages are spoken, where some leaders have grey hair, and some have purple. Where our sales teams take time out to support local schools and our product teams champion local women back into the workplace.


Some things you might not know about FlightGlobal:

- FlightGlobal supplies data to market leading aviation and aerospace companies you use every day – our data powers the aviation industry and supports seamless travel for millions worldwide
- FlightGlobal has 10 offices worldwide and we celebrate our global diversity through events and networks throughout the year
- A strategic partner of IATA, the association of world airlines, we have also been recognized as the Aircraft Appraiser of the Year, an Aviation 100 Award, five times in the last six years
- One of our offices is on a runway and we have our own pub, The Goose
- FlightGlobal is part of RBI, which is part of RELX, a FTSE 100 traded company (which was just named by Forbes as one of the world’s most innovative companies)
- Our benefits stand out (they even include two days a year for you to dedicate to the charitable activity of your choice)
- FlightGlobal and RBI are founding members of the Tech Talent Charter, committed to increasing the ratio of women and under-represented groups working in technology


Job Purpose:


This role reports to the Chief Marketing Officer and Leads a team of Customer Engagement Managers for the geographic regions with the following requirements:

- Ensuring sales population have the right collateral to support them in customer interactions
- Nurturing sales ready leads to maximize chance of purchase and renewal
- Generating demand for solutions – targeting cross and up sell opportunities
- Engaged customer and prospects in local market, prioritized by potential
- Locally executable marketing and communications strategy and plan
- Help develop a network of relevant partners and alliance relationships to jointly deliver campaigns


Key Accountabilities/Responsibilities:


- Partnering with Marketing Strategy team to ensure development of cohesive marketing plans
- Document customer needs in market
- Regional/Country marketing strategy and communications plan with key themes for region
- Local partner and alliance framework
- Buyer personas localized and audience specific campaigns that are designed or bespoke for market
- Content adapted for local market
- Feed into global marketing and communications strategy region specific inputs
- Local content plans and communications framework
- Campaign strategy and key campaigns to be executed through year/quarter aligned to strategic themes
- Program/campaign metrics
- Demand process mapped to identify opportunities to optimize
- Campaign success criteria jointly agreed with Product and Sales
- Sales collateral including whitepapers, thought leadership
- Buyer journey maps
- Project plans for campaigns
- Campaign results
- Program health assessment
- Partner with marketing events team to ensure we optimize our exposure


Key Skills Required:


- Demand generation
- Digital mastery
- Campaign creation & management
- Campaign success criteria / evaluation
- Sales enablement
- Nurturing and growing a high-performance team
- Thought leadership
- Superior verbal and written skills
Experience Required:


- Bachelor’s degree in Marketing or equivalent.
- Demonstrable direct marketing experience in software/solutions/information technology.
- Experience in the airline/aerospace/travel sector would be a great benefit.
- Successful launch and management of global marketing campaigns.
- Led a team of campaign and customer engagement personnel.


About Reed Business Information:


Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.  RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.




RBI General Benefits Package

- 401k match of 5%
- 18 Days Holiday
- Paid Charity Days – 2 days per year 
- Benefits start upon hire date
- Excellent OTE & Competitive Salaries


RBI is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact jobs@rbi.co.uk . EEO is the LawEEO is the Law Supplement




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