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Technical Suppt Specialist II

IT/Technical & Product Development
Reed Business Information
REE00AQY Requisition #
  • Technical Support Analyst – Windows 10 /Active Directory / Office 365/MacOS (up to Mojave) 
  • Reed Business Information is a billion-dollar software technology business and part of the FTSE100 RELX Group (Forbes Top-100 Global Best Employer and Top-100 Most Innovative Business)
  • Competitive salary + benefits depending on experience – Start ASAP – Initial 6 month fixed-term contract - Located Sutton SM2


About us:

Reed Business information (RBI) use leading edge technology to deliver market leading information and online data services to business professionals worldwide. Customers have access to our high-value industry data, analytics, information and tools. Our strong global brands hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.


RBI people are driven by an environment focussed on innovation, passion for our products, and collaboration, where working in an agile manner is par for the course. RBI is part of RELX, a FTSE100 global provider of data, information and solutions for professional customers; RELX has recently been ranked by Forbes as #53 in their Top-2000 Global Employers and is also listed in Forbes Top-100 Most Innovative Businesses.


The role:

We are seeking a Technical Support Specialist with strong Windows PC support experience to join a strong and diverse team of support specialists providing pan European first point of contact support services supporting up to 9500 users. Risk & Business Analytics are part of a FTSE100 global organisation.


Our Service Desk team provide 1st & 2nd line support to users across our diverse markets and central administration and service departments in an ITIL managed environment.



Required/Essential Skills:

  • Fluent in spoken and written English, with above average communication skills
  • Strong Microsoft Windows 10 & Office 365 desktop administration
  • Supporting macOS (High Sierra & Mojave) in a Microsoft Active Directory environment
  • Active Directory administration
  • Supporting macOS productivity applications i.e. Adobe Creative Suite/Creative Cloud, Microsoft Office etc
  • Windows networking
  • Troubleshooting Outlook, including problems connecting to Exchange/Office 365
  • Connecting via a VPN, using multifactor authentication
  • ITSM software, such as TOPdesk, Service Now, Remedy
  • Supporting mobile devices (iOS, Android, Windows) in a managed enterprise environment


Desired/Useful Skills:

  • Citrix client troubleshooting
  • Familiarity with Altiris endpoint management software and remote control
  • Basic PowerShell
  • Understanding of Microsoft SharePoint, Teams, OneDrive
  • JAMF Pro (or alternative MDM platform)
  • Microsoft Intune (or alternative MDM platform)
  • Working with 2nd/3rd line teams


Certification gained and/or Training currently being undertaken: 

  • Microsoft Certified Professional
  • JAMF 100 and or Apple Certified Support Professional (ACSP)
  • CompTIA A+ certification 
  • ITIL Foundation V3 certified


RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Women in technology:

RBI is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 24% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology:


  • Mentoring scheme for women in technology
  • Women’s network forum
  • Regularly run events for schools girl about careers in technology to inspire the next generation of girls in tech.


RBI proudly support the Tech Talent Charter. Click on the link to find out more.










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