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Support Specialist, Recruitment and Automation - Accuity - Evanston

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Data Research & Analytics
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Reed Business Information
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ACC000HH Requisition #
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Support Specialist - Recruitment and Automation - Accuity - Evanston


 

Are you looking for a role to improve your knowledge of government services? Do you thrive in providing solutions to customers who are looking to evolve operations? We are looking for you, a skilled and communicative individual who works effectively to recruit and support multiple customer relationships.

 

We are Accuity’s Government Services department. We focus on the provision of asset verification for federal, state and county agencies who resolve eligibility for publicly funded programs. We are committed to performing at the highest quality and accuracy standards.

 

This role is responsible for recruiting financial institutions (FIs) (Suppliers) into Asset Verification Service (AVS) Programs. The Support Specialist – Recruitment and Automation is responsible for reducing the number of FIs (Suppliers) who currently process via paper in the AVS Programs to increase operational efficiency. This position will be eligible for a bonus incentive. 


 

 

Key Accountabilities/Responsibilities:
  • Recruit financial institutions (FIs) (Suppliers) who do not currently participate in AVS Programs.
  • Moderate the number of FIs (Suppliers) who currently process via paper in the AVS Programs to Web, Batch, Web Service, etc. 
  • Collaborate with the Project Manager to make sure the FIs (Suppliers) complete the Automation process in a timely manner.
  • Act as a phenomenal partner to manage customer relationships, both internal and external.
  • Certify compliance with all contract based SLA’s for asset verification products.
  • Prepare monthly, quarterly, semi-annual, annual or ad-hoc reports as requested.
  • Additional department responsibilities as required.

Required Skills and Experience:

  • College Degree preferred. High School diploma required.
  • You work well with PC's and web-based applications. Experience with Microsoft Office Suite required.
  • You have excellent written and verbal communication skills and interpersonal abilities.
  • You have a strong attention to detail, accuracy, organization and dedication to the highest quality of performance.
  • You can adapt to new environments, adjust to situations or demands, and communicate effectively with a minimum of confusion or loss of productivity.
  • You are comfortable corresponding using various communication methods including telephone, in-person, email, webinars and video conferencing,
  • You maintain professional rapport with diverse customers achieving high quality, responsive interactions.
  • You agree to an FBI background check and obtain security clearance as a condition of employment.

About Reed Business Information:

 

Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.  RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.

 

http://www.reedbusiness.com

 

RBI General Benefits Package


- 401k match of 5%
- 18 Days Holiday
- Paid Charity Days – 2 days per year 
- Benefits start the upon hire date
- Excellent OTE & Competitive Salaries

 

RBI is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact jobs@rbi.co.uk . EEO is the LawEEO is the Law Supplement

 

 

 

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