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Support Specialist (12:30 - 9PM Shift) - Accuity - Evanston

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Data Research & Analytics
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Reed Business Information
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ACC000HM Requisition #
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Support Specialist (12:30 - 9PM Shift) - Accuity - Evanston


Accuity’s Government Services department focuses on the provision of asset verification for federal, state and county agencies who determine eligibility for publicly funded programs. 

 

This role supports financial institutions (FIs) and field office/agency staff using the AVS systems.  

 

Key Responsibilities:

  • Maintain relationships with field offices, agencies and financial institutions participating in the AVS Programs.
  • Train FI personnel on all components of the solutions, including the web-based application and all supporting procedures.
  • Provide support to agencies and financial institutions.
  • Respond to phone and email inquiries regarding the AVS Programs. Log all inquiries and resolution into the appropriate systems and databases.
  • Contact financial institutions to encourage the completion of outstanding and overdue requests.
  • Convert financial institutions to more automated processing methods.
  • When necessary, recruit FIs for participation in the AVS Programs.
  • Provide status reports to Team Leader/Manager.
  • Process registrations of FIs, including additions, changes/deletions to institutions and user accounts.
  • Meet contracted service level agreements, including FI Network Coverage, response times, etc.
  • Assist in resolving/reporting any errors related to operations.
  • Assist in maintaining documentation of procedures and reports.
  • Assist in evaluating existing procedures to identify efficiencies.
  • Attend and contribute to production meetings.
  • Must occasionally work other shift times to assist in coverage for other team members who are on PTO (6:00-2:30 shift, 8:30-5:00 shift, 12:30-9:00 shift).
  • Additional department responsibilities as required.

Qualifications Required:

  • College Degree preferred. High School diploma required.
  • Microsoft Suite skills. Able to work with PCs and web-based applications.
  • Strong attention to detail and a commitment to the highest quality of performance.
  • Exceptional oral and written communication skills.  Must be able to multi-task: efficiently perform multiple tasks, such as communicating issues and solutions, recruiting participants and training over the phone.
  • Extremely organized.
  • Able to work under pressure and meet deadlines with ability to work overtime.
  • Self-motivated, reliable, proficient at working independently as well as in a team.
  • Able to work with PCs and web-based applications. Experience with Excel and Word required.
  • Must be able to obtain SSA Security Clearance as a condition of employment.

 About Reed Business Information:

 

Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.  RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.

 

http://www.reedbusiness.com

 

RBI General Benefits Package


- 401k match of 5%
- 18 Days Holiday
- Paid Charity Days – 2 days per year 
- Benefits start upon hire date
- Excellent OTE & Competitive Salaries

 

RBI is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact jobs@rbi.co.uk . EEO is the LawEEO is the Law Supplement

 

 

 

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