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Sr Production Support Analyst

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IT/Technical & Product Development
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REE009HJ Requisition #
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Applications Support Analyst - ICIS
 
Who we are:
ICIS is part of Reed Business Information (RBI); we use leading edge technology to deliver market leading information and online data services to business professionals worldwide. Customers have access to our high-value industry data, analytics, information and tools. Our strong global brands hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.
 
RBI people are driven by an environment focussed on innovation, passion for our products, and collaboration, where working in an agile manner is par for the course. RBI is part of RELX, a FTSE100 global provider of data, information and solutions for professional customers; RELX has recently been ranked by Forbes as #53 in their Top-2000 Global Employers. 
 
The Role:
RBI is looking for an experienced senior application support analyst with good understanding of C#.NET based web applications to join one of our flagship digital brands (ICIS) based in our Sutton office. You will join a team supporting a data rich, highly interactive commercial web based product to customers of one of our most innovative businesses.
 
As a fully proficient and experienced member of the ICIS Application Support team, the purpose of this role is to undertake support and maintenance of ICIS back-office & front-end applications and infrastructure with minimal supervision. Where appropriate, actively promote the design phase and implementation of new infrastructure solutions or the enhancement of existing systems and on-board the support of new applications. You may be required to undertake assignments not directly covered by this role profile as the needs of the business demand, as part of your personal development plan or to enhance the departmental capability.
 
Key Responsibilities:
·         Identify root cause for production issues
·         Provide escalated support to .NET based web applications
·         Define health check for applications and set up monitoring and alerting
·         Troubleshoot data discrepancies
·         Support data bridges
·         Troubleshoot and support releases to legacy systems
·         Administer Active Directory for local network.
·         Participate in conversations with customers, helping them migrate to API.
·         Automate and improve processes wherever possible both for the team and for others.
·         Actively participate in requirement gathering meetings and sprint showcases by development teams
·         Identification and prioritisation of future areas/opportunities for operational improvement through analysing business processes within Operations
·         Driving delivery of change programmes to ensure better monitoring and alerting
·         Provide support as part of an on-call rota out of UK business hours
 
Key Skills required:
·         Experience with REST API
·         Working knowledge with XML data using Xquery
·         Good understanding of .NET - Core/Framework
·         Exposure to SQL/SSIS/SSRS
·         Amazon Web Services (AWS)
·         Scripting – Powershell an advantage
·         Experience working with any monitoring systems Eg. Nagios
·         Basic networking skills – TCP/IP, Firewall, Load Balancer, Proxy
·         Experience with relational/noSQL databases
·         Version control system (Git, Atlassian products an advantage)
·         Strong Windows and Linux systems administration experience desirable
·         Virtualisation including VMWare – Vsphere/ESX/AWS
 
Experience Required:
·         Must have 6 or more of the key skills listed above
·         Strong client focus and genuine desire to assist
·         Experience working in tight deadlines
·         Experience working closely with key business stakeholders and development teams
·         Should be technically minded, quick learner and adaptable
·         Strong communication and documentation skills
·         Willing to work evenings and weekends as part of an on-call rota.
 
Women in technology:
RBI is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 24% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology:
 
·Mentoring scheme for women in technology
·Women’s network forum
·Regularly run events for schools about careers in technology to inspire the next generation of women in technology.
 
RBI proudly support the Tech Talent Charter. Click on the link to find out more.
 
 
RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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