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Customer Services - Support & Training
Reed Business Information
REE00B8I Requisition #
Accuity, fast growing FinTech/anti Financial Crime brand within global finance/risk/banking. Part of Reed Business Information – Global Data Provider – Part of the FTSE100 RELX Group


Accuity offers a suite of innovative solutions for payments and compliance professionals, from comprehensive data and software that manage risk and compliance, to flexible tools relating to payments. With deep expertise and industry-leading data-enabled solutions, from Fircosoft, Bankers Almanac and NRS brands, our portfolio delivers protection for individual and organisational reputations. Part of The RELX Group, one of the world’s leading business information and data providers, Accuity has been delivering solutions to banks and businesses worldwide for almost 200 years
As part of the consultancy team you will deliver Accuity solutions internationally to clients in banking, insurance and fortune 1000s, building enduring relationships with these clients and acting as the gateway between the internal product team and the client’s compliance and IT departments.  You will help external clients understand our compliance and risk software solutions and integrate these into their IT or systems infrastructure
You will be involved in interesting and challenging, client-facing work, with responsibility for some or all phases within the project life cycle, including: data analysis, implementation, training and ongoing client relationship management. 


The role is based in our London office.  As this is a client-facing role, you will frequently be based on client site, and regular travel is part of the job, up to 50% of your time.  


You will be part of the Professional Services team, working closely with our Product Technology, Sales and Product Management teams.  The Professional Services team is recognised for its passion and professionalism, with a fun, energising and fast-paced work environment.


Functional consulting support and data analysis

Using your understanding of compliance and sanctions risk management, provide advice and support to clients on compliance and risk regulations, systems and processes
Investigate and analyze client business activities and processes to make them more efficient and compliant through the use of Accuity products
Conduct workshops to gather and analyze client requirements and recommend solutions
Understand client use cases and requirements and apply best practice to client implementation
Identify, analyze and interpret trends or patterns in complex data sets
Ensure the integrity of project data, including data extraction, storage, manipulation, processing and analysis
Perform the functional customization of the solution
Train end users on the new systems and processes
Create and deliver ad-hoc reporting as well as automating on-going reporting to meet client needs
Manage project prioritization, planning and tracking to ensure quality and timelines of deliverables to the client are met 


Deliver, install and configure all applications to specified requirements and provide technical training and transfer of knowledge
Troubleshoot client issues during implementation
Maintain strong client relationships through regular close contact
Organize and execute deep technical and product health checks and audits for clients
Own and coordinate quality reviews – escalating issues appropriately and prioritizing activities


A Bachelor’s degree; a Science based degree is preferable
Experience in either a data analysis role or technical role involving product support and/or implementation
An intelligent, inquisitive professional with a passion for technology 
Client focused, with a strong desire to meet client needs
Prepared to undertake regular (international) travel


Knowledge of Unix and Windows Operating Systems
Knowledge of RDBMS and SQL
Knowledge of Application Servers Deployment (Apache Tomcat)
Strong MS Office expertise, especially Excel
Analytical, problem solving and troubleshooting skills

Collaborative and supportive, enjoying a team-based environment 
Strong communication, presentation and influencing skills
Excellent organisational skills, prioritising a dynamic workload
Highly motivated, with energy and initiative


Knowledge of scripting languages (Python, C#, VBA)
Experience with technical implementations
Affinity or experience within the Compliance domain: CTF (Counter Terrorist Financing), AML (Anti-Money Laundering), or KYC (Know Your Customer)
Experience of working in a multi-national and multi-cultural environment
Fluency in one or more languages, in addition to English

Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every single day
RBI is part of the FTSE100 RELX Group plc, a world-leading provider of information solutions for professional customers across industries. Based on the results of a recent Forbes survey, RELX Group is 53rd in their list of top-2000 companies. We are the only UK-based company in the computer services industry to feature on the list. More than 360,000 global recommendations were analysed to create the list
RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
RBI is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 26% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology:
Mentoring scheme for women in technology
Women’s network forum
RBI proudly support the Tech Talent Charter. Click on the link to find out more.

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