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Professional Services Consultant - London - Accuity

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Customer Services - Support & Training
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Reed Business Information
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REE00BR1 Requisition #
PROFESSIONAL SERVICES (PS) CONSULTANT
Ref. REE00BR1

COMPANY OVERVIEW

Accuity, fast growing FinTech/anti Financial Crime brand within global finance/risk/banking. Part of Reed Business Information – Global Data Provider – Part of the FTSE100 RELX Group

SUMMARY

Accuity offers a suite of innovative solutions for payments and compliance professionals, from comprehensive data and software that manage risk and compliance, to flexible tools relating to payments. With deep expertise and industry-leading data-enabled solutions, from Fircosoft, Bankers Almanac and NRS brands, our portfolio delivers protection for individual and organisational reputations. Part of The RELX Group, one of the world’s leading business information and data providers, Accuity has been delivering solutions to banks and businesses worldwide for almost 200 years
As part of the consultancy team you will deliver Accuity solutions internationally to clients in banking, insurance and fortune 1000s, building enduring relationships with these clients and acting as the gateway between the internal product team and the client’s compliance and IT departments.  You will help external clients understand our compliance and risk software solutions and integrate these into their IT or systems infrastructure
You will be involved in interesting and challenging, client-facing work, with responsibility for some or all phases within the project life cycle, including: data analysis, implementation, training and ongoing client relationship management

THE ROLE

We are looking for a PS Consultant to work on the Accuity portfolio and help support our expanding solutions offering to both current and new customers
You will be supporting a range of Payment Efficiency and Compliance solutions, which are used by financial and corporate institutions globally.  These products include various web look-up reference tools, data files and software applications designed to help institutions improve payments processing efficiency and make sound business decisions
This position requires a very client-focused approach with a good understanding of how Professional Services plays a key role in terms of winning and retaining new business. This is a role suited to an experienced Professional Services Professional and experienced Product Support person who has the ability to communicate effectively and a high degree of professionalism suited to dealing with client contacts within Tier 1 financial and corporate institutions

LOCATION & TRAVEL

The role is based in our London office.  As this is a client-facing role, you will frequently be based on client site, and regular travel is part of the job, up to 50% of your time

KEY RESPONSIBILITIES

Provide application support, configuration, implementation, training and optimization of various enterprise solutions and of existing processes for large, global client base.
Responsible for installing and training end users about Accuity products at various client locations
Responsible for customising technology solutions to client requirements
Provide consultative services to assist on how to best comply with anti-money laundering (AML) regulations worldwide, watch List screening and payments operations.
Provide technical support for Accuity clients during installation and testing phases
Provide online and WebEx solution demonstrations/training
Use appropriate software tools to diagnose proper resolution of customer questions and problems


KNOWLEDGE AND SKILLS REQUIRED

Proven experience using and deploying software in either a production or support environment is essential
Experience with anti-money laundering (AML) regulations is desirable
Experience in financial services is desirable
Experience with a range of operating systems (Linux, Unix, and Windows platforms) and database technologies (Microsoft SQL, Oracle and DB2) is essential
Experience working with various web technologies (Tomcat, Java, and WebSphere)
Strong problem-solving skills
Excellent written and verbal communication skills
Strong client focused approach to work  
Proven ability to work independently
Ability to meet deadlines while working under pressure
Ability to travel internationally up to 50%

ABOUT REED BUSINESS INFORMATION

Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every single day
RBI is part of the FTSE100 RELX Group plc, a world-leading provider of information solutions for professional customers across industries. Based on the results of a recent Forbes survey, RELX Group is 53rd in their list of top-2000 companies. We are the only UK-based company in the computer services industry to feature on the list. More than 360,000 global recommendations were analysed to create the list
RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

WOMEN IN TECHNOLOGY

RBI is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 26% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology:

Mentoring scheme for women in technology
Women’s network forum

RBI proudly support the Tech Talent Charter. Click on the link to find out more.

http://www.techtalentcharter.co.uk/

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