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Reed Business Information
REE00AKK Requisition #

Product Specialist - XpertHR - New York, NY

Award winning online HR information provider, XpertHR, is looking to recruit a Product Specialist.


XpertHR is an award-winning online product developed specifically for the HR professional. Established in the UK in 2002, XpertHR was voted online product of the year in 2004 and has quickly established itself as the leading online resource for all HR information needs.  In 2012 XpertHR launched in the US and has already won several industry awards including best website and best new launch.  XpertHR provides easy access to comprehensive resources to enable HR professionals to remain legally compliant, follow good practice and mitigate risk. 


XpertHR’s Product Specialist plays a key role in the sales organization, ensuring prospective customers and existing clients are introduced to the power of the product, delivered in a relevant, engaging and benefits-focused way.  The Product Specialist works in partnership with sales to ensure demonstrations excite prospects and existing clients and motivate them to buy and renew. 


Key Responsibilities:

  • Deliver online demonstrations of the XpertHR service to prospective customers and existing clients to secure sales, renewals and upsell
  • Gain an in-depth understanding of HR responsibilities and challenges
  • Explain the benefits of XpertHR, based on the identified needs of the prospect or client
  • Handle any questions relating to how XpertHR helps HR professionals in their day-to-day roles
  • Explore all appropriate routes during demonstrations to achieve maximum business generation
  • Ensure product knowledge is of a high standard to drive the best possible result from every demonstration
  • Participate in projects to support colleagues in expanding and improving their knowledge of XpertHR
  • Provide feedback and suggestions to Product, Editorial and management team on how to improve our products and services
  • Capture key details in CRM from prospect and customer interactions


Key Skills Required:

  • Excellent communications skills – with the ability to simplify complex topics
  • Fully computer literate and able to use a range of web and software tools in order to complete customer training and demonstrations
  • Ability to manage a busy workload, prioritizing and ensuring timely communication with relevant stakeholders
  • Able to acquire an effective working knowledge of XpertHR, the market, competitors and customers
  • Highly motivated


Experience Required:

  • Previous experience of customer training or demonstrations is desirable but not essential
  • Experience of working in a team to achieve shared goals
  • Previous experience as an attorney or HR consultant desirable but not essential

 About Reed Business Information:


Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.  RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.




RBI General Benefits Package

- 401k match of 5%
- 18 Days Holiday
- Paid Charity Days – 2 days per year 
- Benefits start upon hire date
- Excellent OTE & Competitive Salaries


RBI is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact jobs@rbi.co.uk . EEO is the LawEEO is the Law Supplement



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