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Data Analyst II (12 months FTC) - CBS - Sutton

IT/Technical & Product Development
Reed Business Information
REE00BR7 Requisition #

Role: Data Analyst II for the Customer Insight Engineering Squad - RBI, part of RELX Group. 12 month Fixed Term Contract as maternity cover.

Department: Technology – Commercial Business Systems (CBS)
Reporting to: Director of Insight & Analytics
Location: Sutton (Surrey)
Salary: based on experience

Purpose of the role: To manage the Voice of the Customer (VOC) program for RBI, working with each Business Unit to ensure customer feedback for the VOC programme is targeted and tailored to their specific product and business requirements. To ensure the feedback is gathered, analysed and reported in the most suitable formats including the development of Tableau or Power BI dashboards to provide real-time reporting.


As a Data Analyst for the Customer Insight Engineering squad, you will be working within an analytics and insight squad with specific responsibilities to manage the VOC program which is the core customer feedback program and metric reported to the RBI board and senior leadership teams in each Business Unit.


This role will work collaboratively within the Customer Insight Engineering Squad and the broad stroke of your responsibilities will be:

  • Project management of the Voice of the Customer programme, including:
    • Ongoing running of the existing programme
    • New developments and enhancements to meet business needs and make it a first-class programme
    • Manage and use VOC platform – from an admin, reporting and surveys point of view
  • Conduct analysis to help drive customer satisfaction and business growth
    • Regular reporting, analysis and insights on VOC at different levels
    • Analysis and insights on clients/sectors/divisions/products/geographies
    • Work closely with other analytics squads in the department to incorporate relevant VOC data points into other analytical tools and visualisation platforms
  • Drive adoption of VOC insights and communicate results and insights from analysis and research conducted through
    • VOC reports, webinars and other relevant tools
    • Create self-serve dashboards e.g. Tableau and/or Power BI
    • Training to key stakeholders across RBI



  • Proven work experience as a data analyst working with data to produce insights and analytics, preferably in a B2B environment
  • Minimum of Bachelor’s degree in a relevant subject area
  • Hands on experience in data, reporting and analytics, particularly in turning complex data and analysis into easy-to-understand and actionable insight through engaging and commercially beneficial self-serve tools and thoughtful reports
  • Experience creating data visualisations in Tableau/Power BI
  • Advanced Excel skills
  • Strong project management skills
  • Experience working with a broad range of stakeholders to understand their needs and requirements and able to translate that into development priorities for the squad
  • Outstanding communicator with the ability to convey complex information and customer feedback in an easy to understand format at different levels of the organization
  • Strong data and business analytical skills
  • Experience working with Qualtrics or other survey software applications
  • Knowledge of VOC/research platforms
  • Experience working within an Agile delivery framework
  • Knowledge of web analytics e.g. Adobe Analytics
  • Experience managing 3rd party suppliers
  • Knowledge of cloud computing platforms such as Microsoft Azure & Amazon Web Services
  • Experience with Tableau Desktop and Tableau Server an advantage
  • Ability to understand business requirements and turn them into research projects and insightful outputs
  • Strong commercial awareness, particularly on how to leverage customer feedback, data and analytics for commercial purposes through the delivery of insight and recommendations
  • Excellent collaboration, particularly in a matrix-based role and in cross-functional /cultural teams whilst also being able to work well individually
  • A VOC evangelist with a passion for improving customer experience

Type of person that would suit this role:

  • Self-starter, proactive, an explorer
  • Inquisitive and keen to develop and implement new techniques and technologies to provide increased business benefits
  • A kind guru who shares knowledge and loves to help others
  • Is able to balance customer and business performance outcomes, prioritising accordingly
  • Flexible and comfortable using a range of tools and techniques
  • Able to engage others, and can flex communication style for the audience
  • Strong collaborator, focused on the customer and business outcomes

How the CIE Squad works:


What’s it like to work here?


Outstanding - you’ve probably already got a feel for what we do and the technology we’re involved with but what’s really stands us out from the crowd is our culture. We’re an agile, dynamic and forward thinking organisation who understands the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life.


In addition to all of this we offer the following 'core' benefits:

  • 25 days holiday (option to buy more)
  • 2 paid charity days (as a business we do a lot of charity work)
  • Pension and life assurance scheme
  • SAYE Share Options Scheme 
About us:

Reed Business information (RBI) use leading edge technology to deliver market leading information and online data services to business professionals worldwide. Customers have access to our high-value industry data, analytics, information and tools. Our strong global brands hold best-in-class positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every single day.


RBI people are passionate about an environment focussed on innovation, real passion for our products, and teamwork, where working in an agile manner is par for the course. RBI is part of RELX, a FTSE100 global provider of data, information and solutions for professional customers; RELX has recently been ranked by Forbes as #53 in their Top-2000 Global Employers and is also listed in Forbes Top-100 Most Innovative Businesses.


 Women in technology


RBI is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 27% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology:

  • Mentoring scheme for women in technology
  • Women’s network forum
  • Regularly run events for schools about careers in technology to inspire the next generation of women in technology.

RBI proudly support the Tech Talent Charter. Click on the link to find out more.


RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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