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Customer Service Representative - Proagrica - Stillwater, OK

IT/Technical & Product Development
Reed Business Information
REE009RK Requisition #
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Customer Service Representative - Proagrica - Stillwater, OK

Proagrica, The Leader in Agriculture Information Management, is seeking a Customer Service Representative.  Individual will service customers by providing product support ranging from functionality-type inquiries, training scenarios, software licensing, and error diagnosis.  Candidate must have the ability to clarify customer issue, determine the cause, explain the best solution and expedite resolution.
To be effective in this position, Individual must exhibit an amenable personality with a good attitude, while showing persistence and patience in a polite manner.
Skills and Responsibilities  

 Interact with current and potential customers via telephone, email and web conferences 
 Identify and assess customers’ needs to achieve satisfaction 
 Provide accurate, valid and complete information by using the tools/methods provided 
 Build sustainable relationships of trust through open and interactive communication 
 Candidate is expected to stay up to date on relevant technologies entering the market  
 Must have a strong understanding of agricultural technology concepts 
 Documentation Skills are necessary 
 Ensure end-user satisfaction 
 Proficient Microsoft Windows and Office 365 user 
 Basic GIS experience 
 Production agriculture exposure and/or knowledge 
 Excellent communication (written and verbal) skills 
Bachelors Degree Precision Agriculture Exposure is desirable. 
Customer Service or Sales Experience is favorable.  

About Reed Business Information:


Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.  RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.




RBI General Benefits Package

- 401k match of 5%
- 18 Days Holiday
- Paid Charity Days – 2 days per year 
- Benefits start the upon hire date
- Excellent OTE & Competitive Salaries


RBI is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact jobs@rbi.co.uk . EEO is the LawEEO is the Law Supplement


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