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Customer Engagement Analyst

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Customer Services - Support & Training
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Elsevier
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CLI000L3 Requisition #
Thanks for your interest in the Customer Engagement Analyst position. Unfortunately this position has been closed but you can search our 1,045 open jobs by clicking here.
Requirements:

Bachelor Degree in Business, Computer Technologies, or other related area. 
Minimum of 3 ? 5 years of demonstrated customer service and account management experience with software solutions.
Proficient in all Microsoft office applications including Word, Excel, and PowerPoint, Visio and Project. 

Preferred Skill Level:

3-5 years experience with learning management systems and knowledge of AICC/SCORM
2-3 years online training and education experience
LMS administration and operations experience

Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. 

Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, more than 35,000 e-book titles and many iconic reference works, including Gray's Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. 

Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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