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Commercial and Customer Analytics Manager - Cirium - Bishopsgate, London

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Customer Services - Support & Training
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Reed Business Information
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REE00BBS Requisition #
 
 
Commercial and Customer Analytics Manager

Are you the analytics manager Cirium is looking for? Cirium has grown its portfolio significantly through the acquisition of leading data intelligence companies, including Ascend, Innovata, Diio and FlightStats. Would you like to discover, join up and study customer, market and competitor information to help FlightGlobal sector teams and senior leadership generate new insights and make more informed decisions about their customers?
 
We want to hear from you if you believe:
In the power of analytics to transform business and improve the way we all work
You want to be part of a 6 person data science team that delivers exceptional data analysis and innovative and transformational internal and external product offerings 
Analytics can fundamentally change the way a data and analytics business can solve customers’ problems
 
Cirium employs a team of over 400 technologists, analysts, data scientists and market experts in the UK, US, Europe, Middle East, India and Asia-Pacific. Our people are at the centre of who we are. Whatever your background you are welcome. We are looking for talented and dynamic team players who focus on delivering successful outcomes.
We are a business where over 20 languages are spoken, where some leaders have grey hair and some have purple. Where our sales teams take time out to support local schools and our product teams champion local women back into the workplace. Cirium has 11 offices in the UK, North America, Singapore, China, Japan and Hong Kong and we celebrate our global diversity through events and networks throughout the year. Cirium is part of RBI, which is part of RELX, a FTSE 100 traded company (which was just named by Forbes as one of the world’s most innovative companies) 
 
Our benefits stand out (they even include two days a year for you to dedicate to the charitable activity of your choice). Cirium and RBI are founding members of the Tech Talent Charter, committed to increasing the ratio of women and under-represented groups working in technology 
 
Summary of role:
This role will lead the continued development of a repeatable analytics platform to drive opportunities such as identifying cross-sell opportunities, leading indicators of retention issues, product commercial performance by sector and, alongside the commercial analytics team and analytics academy, effective interpretation of customer satisfaction scores. 

Success will come from driving effective collaboration across all commercial functions (including product, marketing, sales and content) and central RBI teams. The Commercial and Customer Analytics Manager will translate data into clear and compelling stories that enable FlightGlobal leadership to make the right decisions faster and develop mathematical and statistical models to find patterns, make predictions and test hypotheses that can be directly attributed to FlightGlobal increasing revenues. 

The role will be based in our central London office reporting to Cirium’s Lead Data Scientist.
Responsibilities:
Lead the customer analytics team, operating model and reporting
Lead the prioritisation and communication of analytics projects in partnership with key stakeholders across Cirium
Release new insights through (project) managing teams (either within Cirium or CBS) to obtaining data, cleaning, normalizing and testing hypotheses to build repeatable models so others can answer same questions without analytical expertise
Proactively deliver insights to sales, product and marketing that enable teams to make better commercial decisions

Skills:
Proficiency in SQL and Tableau
Experience using Alteryx is desirable, however training can be provided for the right candidate
Experience in statistical software such as R, Python, SPSS, SAS etc. is desirable
Strong understanding of relational data infrastructures
Proven experience working with a wide variety of data sources and blending these together 
Strategic and analytical thinker – sees the “big picture” and a proven problem solver
Instinctively questions commercial impact of projects.
Ability and desire to learn new processes, tools, and technologies.                                            
Good research skills.
Ability and desire to learn new processes, tools, and technologies.
Good attention to detail.
Strong communicator who’s comfortable presenting complex insights to senior leadership and non-technical audiences

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