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IT/Technical & Product Development
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Risk Solutions
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LNR006S6 Requisition #
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Change and Release Manager
Location: Nottingham, Maidenhead or Portsmouth

This position encompasses the roles of Change and Release Manager in Service Transition of the ITIL Service Lifecycle but will also require cover for the Service Manager in their absence such as assisting with SLA/contract reviews, ITSM projects and monthly reporting.
The role is about process management, process lifecycle and control whilst measuring success and continual improvement through the lifecycle.  Working with our Head Office colleagues in the USA and throughout the UKI, there may be a requirement to travel to the sites on occasion and train out the processes. 
The majority of calls/training will be using conference software such as Skype.  This role requires working with all levels staff and management within the company and on occasion, speaking to our customers in like roles.  The role will require working with an ITSM system and with configuration management.
The role will be designing and building new robust processes and delivering them.  It will include working on a Global Change Management and ITSM project.  The role requires a firefighter as well as a solid foundation builder, the emphasis being, learning from our mistakes and continual improvement.  The role includes running the UKI CAB and controlling releases into production working closely with Technology and our International Operations Group.

 

Responsibilities:

• Creation and management of living processes
• Month end reporting/analysis
• Driving continual improvement
• Process control, evolution and management: adherence, audit, feedback, training and communication
• Change Management – managing one CAB across the UKI, Emergency and Standard changes
• Managing Standard change through DevOPs continuous deployment model – designing this and maintaining plus reporting
• Managing and controlling failed change and Emergency Changes
• Agreeing with the business and Technology partners and communicating out change freezes
• Working closely with Incident and Problem Manager
• ITIL maturity level for change and release and assisting overall goals of IT Service Management team
• Working with Technology and Operations to establish Release Management and take responsibility for managing releases and communication of
• Use of and administration of and ITSM system
• Documentation related to the role
• Assistance with SLA committee

 

Skills:
• Strong written and spoken communication skills are a must
• Organised with an eye for detail
• Create processes and document process steps
• Ability to adapt styles to whom they are working with
• Experience with an ITSM system and how to create and deliver approval workflow
• Strong Change Management experience in a multi-location, with various tools and practices, global company in designing, and delivering a successful Change Management
• Strong release management experience, establishing processes and best practise across sites, working alongside technology to deliver one solution across the UKI
• Has been actively working as a Change Manager running a CAB
• Ideally ITIL Service Transition Certification

 

We’re a superb company to work for, with great people, world class technology, market leading products, a culture of innovation and collaboration, and superb career prospects

 

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of FTS 100, RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries.

 

LexisNexis is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.

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