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Customer Services - Support & Training
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LexisNexis
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LEX00KUB Requisition #

Support Consultant

 

We are currently looking for conveyancing professionals to join an incredible support team in a technology focused international company based in Cape Town. If you are interested in an exciting career change while still being able to utilize your current expertise and knowledge of the conveyancing process, this opportunity might be perfect for you.

 

Responsibilities

  • Providing professional support to customers using Lexis Convey and integrated products telephonically, via email, remote support and live chat
  • Continuously improving your knowledge of our company, relevant products and support policies in order to provide quick and technically accurate solutions to customers
  • Owning customers’ requests until the request is resolved to the customers satisfaction
  • Always keeping the customer informed of progress on their request until resolved
  • Assisting fellow team members where possible
  • Escalating request by defined criteria or situation

 

Desired Skills and Expertise

  • Minimum of 5 years’ experience of Conveyancing 
  • Minimum of 5 years’ experience working on Lexis Convey 
  • Excellent communication skills in both English and Afrikaans (Essential)
  • An interest and ability to learn technical concepts
  • Ability to multi-task
  • Extremely resourceful with an outstanding sense of urgency
  • Friendly and helpful disposition
  • Self-motivated and able to use initiative and problem solve
  • Methodical and good time management skills
  • Able to work under pressure
  • Ability to impart knowledge

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