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IT/Technical & Product Development
LEX00IWN Requisition #
Senior User Researcher / UX Researcher
Permanent role in London

About This Position:
The User Experience Research team is at the centre of the product development process and as such, works with stakeholders across the wider UX team, Product Management and Development to inform the design of high quality and usable products that match our users’ needs. This role will be working alongside our other talented team members from UX Design, Visual Design and Content UX.

The Senior User Researcher will be responsible for conducting both quantitative and qualitative research throughout all stages of the product development process – from early exploratory, conceptual research to usability and post launch analysis. This position is based in Central London.

Job Responsibilities:
  • Propose, plan, facilitate, moderate, and analyze results from user research, focus groups, usability testing and market research.
  • Communicate research findings and recommendations across UX and product teams to drive informed design decisions and functionality enhancements.
  • Distill findings from analysis of user research into user goals and product concepts and be able to compare and assimilate these with similar findings from other countries. 
  • Participate in user profile definition, ethnography, persona, and use case development.
  • Manage user research participant recruiting and/or be the point of contact with outside recruiting firms.
  • Be an UX evangelist and help educate and guide strategic user experience initiatives that continuously promote a user-centered design approach.
  • Inform and influence the broader product development teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision and participate in the iterative design process.

Skills and Qualifications:
  • MSc or MA in Human Factors, Human Computer Interaction, Cognitive Psychology, Cognitive Science, or Interaction Design preferred.
  • Minimum 5 years professional experience in user research covering digital interactive and high-volume, high traffic, consumer-facing web sites, mobile sites, IOS and Android applications.
  • Expert level experience with product discovery methodologies, formative usability testing and ad-hoc methods for testing usability and value of products and/or features in a fast-paced iterative environment, prior to development.
  • Expert level knowledge of human factors, cognitive processes, user-centered design processes, interaction design guidelines, usability methodologies, industry standards and trends, both formal and informal usability testing methods, remote (moderated) usability testing, as well as a deep understanding of web, mobile and device specific considerations.
  • Strong analytical, problem solving, decision-making and leadership skills are essential.
  • Ability to communicate complex topics clearly both in person and in writing.
  • Experience with user interface requirements documentation and workflow diagramming.
  • Ability to think creatively and to champion innovative design solutions.
  • Self-starter who can work and communicate effectively within multi-disciplinary teams with minimal direction.
  • General willingness to do what it takes to create great products and delighted users!
  • Not fazed by aggressive project timelines.
  • Highly proactive in suggesting research opportunities, improving team processes and evangelizing findings.
  • Qualitative research essential, quantitative research experience desirable.

Other Skills
  • Consulting experience is a plus.
  • Ability to travel when required. 
  • Familiarity with Axure.
  • Experience of Userzoom and/or equivalent technologies. 

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