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Onboarding Specialist

Customer Services - Support & Training
LEX00L0V Requisition #
The Onboarding Specialist is a key position working with new customers in order to ensure a smooth transition to LexisNexis solutions. Their responsibility will be to build strong client relationships and provide high quality support to new customers, in a manner that delivers on defined department objectives in order to protect/ increase LexisNexis revenues and create a wonderful customer experience. 

Onboarding Specialists will be required to utilize skills from training, education, experience or certifications to fulfill their daily responsibilities.  

1. Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis. 
 2. Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process. 
3. Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider. 
4. Initiate the escalation process for unresolved customer problems 
5. Act as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives. 
6. Promote excellence through high individual productivity, accuracy and thoroughness- look for ways to improve and promote quality. 
7. Work effectively in a team environment by balancing team and individual responsibilities. Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team. 

Education or equivalent experience: Bachelor's degree or equivalent work experience 

1. Demonstrated oral and written communication skills 
2. Strong detail orientation and ability to follow defined processes 
3. Solid time-management skills. 
4. Ability to use Microsoft Office applications (including Word, Excel, Powerpoint and Outlook) 
5. Experience with CRM systems a plus 
6. Previous experience in a telephonic or customer facing position is preferred. 7. LexisNexis product experience a plus. 
8. Keen problem solving & a commitment to providing resolution to customer issues on the first pass. 
9. Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer. 
10. Highly motivated to work as a team player and perform as an individual contributor. 
11. Experience working in a highly complex matrixed corporate environment is preferred

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis� and Nexis� services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.


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