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LexisNexis
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LEX00JV9 Requisition #
Onboarding Specialist
London

The Onboarding Specialist is a key position working with new customers in order to ensure a smooth transition to LexisNexis solutions. You will be responsible for building strong client relationships and providing high quality support to new customers, in a manner that delivers on defined department objectives in order to protect/ increase LexisNexis revenues and create a wonderful customer experience. 

Accountabilities:
  • Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis.
  • Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process.
  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider.
  • Initiate the escalation process for unresolved customer problems
  • Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives.
  • Promote excellence through high individual productivity, accuracy and thoroughness- look for ways to improve and promote quality.
  • Work effectively in a team environment by balancing team and individual responsibilities
  • Contribute to building a positive team spirit
  • Proactively look for and act on opportunities to assist the team
Education or equivalent experience
Degree or equivalent work experience 

Qualifications:
  • Demonstrated oral and written communication skills
  • Strong detail orientation and ability to follow defined processes
  • Solid time-management skills.
  • Ability to use Microsoft Office applications (including Word, Excel, Powerpoint and Outlook)
  • Experience with CRM systems a plus
  • Previous experience in a telephonic or customer facing position is preferred.
  • LexisNexis product experience a plus.
  • Keen problem solving & a commitment to providing resolution to customer issues on the first pass.
  • Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer. 
  • Highly motivated to work as a team player and perform as an individual contributor.
  • Experience working in a highly complex matrixed corporate environment is preferred

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