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Engagement Manager - ThreatMetrix - London

Risk Solutions
LNR007JV Requisition #

Engagement Manager - ThreatMetrix - London

ThreatMetrix®, A LexisNexis® Risk Solutions Company, provides an end-to-end platform for digital identity intelligence and trust decisioning. We instantly detect high-risk transactions and dynamically score them, enabling digital businesses to safely grow online revenue and personalize the digital experience for trusted customers. With ThreatMetrix, sales conversion rates rise and fewer customers get flagged for review. Fraud, security and payment operations run more efficiently. Operational costs decrease and, best of all, fraudsters often leave for greener pastures. We believe security doesn’t need to come at the expense of profitability. Security and fraud prevention simply needs to be better, not harder for legitimate customers. That’s profitability and security without compromise.

As an Engagement Manager, you’ll work on an ongoing basis with our largest customers to drive the utilization of the ThreatMetrix Digital Identity Network to create positive business outcomes. You’ll pair with Strategic Account Managers to identify and explore opportunities to leverage ThreatMetrix data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. This is not a commissioned position.


  • Main point of contact for general consulting, incident reporting, and escalation for our most valuable customers
  • Working in tandem with analysts and data scientists to ensure the value of customer deployment is maximized through new feature adoption and strategy consulting
  • Analyze and model high-volume data to investigate, identify and report trends linked to fraudulent transactions
  • Risk and Technology consulting; sharing best practices with fraud managers, risk analysts, application developers, and project managers for combating persistent and emerging security threats
  • Providing strategic oversight and best practice for ThreatMetrix project teams integrating new use cases for your customers
  • Advocating on behalf of your customers with ThreatMetrix internal staff in Products and Engineering to help drive product roadmap
  • Identifying new sales opportunities and acting as an evangelist for existing ThreatMetrix customers
  • Collaborate with ThreatMetrix teams including Products, Engineering, and your colleagues to continually redefine best practices by enhancing tools, data sources, system functionalities, and fraud detection methods
  • Demonstrate a professional and customer-centric persona when interacting directly with merchants and customers via phone, e-mail, and chat
  • Participate and support industry meetups to stay up to date with the latest developments in the fraud world and share the value of ThreatMetrix
  • Some travel may be necessary

 Ideal Candidates:

  • Customer and consulting experience in the security, fraud, or payments industry, especially with very large organizations. Banking preferred
  • Experience in fraud system management, such as ThreatMetrix, SIRA, Featurespace, Iovation, BioCatch, Actimize Falcon, etc.
  • Digital fraud knowledge / experience
  • Strategy management
  • Familiar with analytics, ideally scorecard development / decision science (SQL, Python, SAS etc.)
  • History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers
  • Poly-Lingual candidates preferred

 Company Overview

LexisNexis Risk Solutions is the essential partner in the assessment of relationship risk. We help our customers solve difficult problems in the areas of Identity Assurance, Anti-Money Laundering/Counter Terrorist Financing and Customer Data Management. We are a fast-growing division of the RELX Group (REL). There is a lot of market opportunity. In particular for LexisNexis Risk Solutions the convergence of all types of relationship risk management is providing significant opportunity for future growth.

We are looking to hire a subject matter expert with deep knowledge of Financial Crime Compliance whose responsibility is to assist sales, product and strategy teams with direct customer interaction to advance the company’s ability to serve our customers. 


LexisNexis Risk Solutions, and RELX Group, are committed to being an equal opportunities employer. RELX group employs over 30000 people across 46 countries, serving 180 countries across the world and as a truly global organization, we value people of all cultures, nationalities, races, religions, ethnicities, regardless of characteristics such as gender, gender identity and/or expression, age, disability or sexual orientation. We welcome applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.

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Requisition #: LNR007JW