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Customer Services - Support & Training
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Risk Solutions
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LNR0084W Requisition #

Fulfills the regulatory (FCRA, GLBA, DPPA, FTC orders, Attorneys General order), data provider and company requirements for the different business units, which reduce the likelihood that accounts will be used for illegal activity or for non-permissible purposes. Conducts credentialing of applicants and customer updates to existing accounts. Will follow detailed, complex processes to determine a pass or fail status for each request. Will utilize a variety of tools and systems to perform research and to assist with decisioning. Will communicate via phone and email to customers and to internal parties such as Sales, Onboarding, Legal, and IADP to fulfill the credentialing requirements. Position operates across all Credentialing lines including Maintenance, New Business, Insurance and Project work.

 
Accountabilities:
  • Ensures accurate verification of applicants and existing customer information to determine a pass or fail by following documented policies and procedures to uphold regulatory requirements, data provider contractual requirements, and internal policies to ensure legitimate customers and to reduce the likelihood that accounts will be used for illegal activity or for non-permissible purposes within stated service level agreements.
  • Manage a working queue and orders being processed so that
  • Productivity, accuracy and SLA goals are met.
  • Conducts credentialing based on the type of request or order, accurately following the complex documented policies and procedures.
  • Utilizes multiple products and tools to verify and document that credentialing standards are met.
  • Communicates with applicants and customers daily to obtain needed documentation or information to complete the credentialing process and communicates the final decision, via phone and/or email.
  • Makes an accurate final, pass, or fail, decision.
  • Documents all interactions and documentation, recording details of findings and communications as well as actions taken while credentialing in the credentialing tool (MBS-ECT) for FTC, vendor provider and other audit purposes and data retention requirements.
  • Attends required training on policy and procedure updates as scheduled, usually quarterly, and a refresher training annually. Accurately applies the new information as trained when performing credentialing.
  • 45 updates per year on average.
  • Perform other duties as assigned.
Qualifications:
  • Bachelor’s degree or equivalent experience required.
  • 1-3 years industry experience detailed below
  • Credentialing experience preferred or experience working with relevant regulatory environment (e.g. FCRA, GLBA, DPPA, FTC orders, Attorneys General order, etc.)
  • Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
  • Proficient knowledge of computer-based software such as Windows, Internet Explorer, Microsoft Office and web-based products and tools. Will utilize relevant LexisNexis products and tools (e.g. MBS, Accurint, etc.) and external verification tools (SOS, etc.) on daily basis.
  • Excellent oral and written communications experience in customer service environment preferred.

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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