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Consumer Advocacy Rep I

Customer Services - Support & Training
Risk Solutions
LNR00808 Requisition #

 Consumer Advocacy Rep I

(Dispute & Resolution & Public Record)
Alpharetta, GA

This position is a part of our Consumer Center which responds to inquiries from consumers requesting information.  We provide public records to companies to help mitigate risk.  Inquiries may come from internal support queues, inbound phone, email, and fax and/or written correspondence.   The objective is to minimize risk of litigation being filed against LexisNexis Risk Solutions.

  • Reviews claims and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues. 
  • Utilizes databases (MBSI, DOST, Bugzilla) to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes meeting or exceeding the SLA set forth by FTC/FCRA. 
  • Transcribes consumer data from electronic and paper requests as well as inbound phone calls from customers into the appropriate database/support tool. 
  • Searches consumer profile and initiates disputes based on details found on consumers reports. 
  • Reviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers. 
  • Follows strict guidelines and SOP regarding various disputes.
  • Provide technical support and/ or training to data providers who utilize the Data Quality Center. 
  • High School Diploma required. College Degree preferred
  • 2 Years' experience required
  • Analytical thinking and decision making on questions pertaining to consumer information including Personal identifiable Information (PII), Sensitive Personal Identifiable Information (SPII) and Fair Credit Reporting Act (FCRA) regulations.
  • Attention to detail is a must.
  • Ability to multitask
  • Positive attitude and ability to work quickly in a fast paced environment.
  • Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
  • Proficient oral and written communication skills.


LexisNexis Risk Solutions (www.lexisnexis.com/risk) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of RELX Group plc, a leading publisher and information provider that serves customers in more than 100 countries with more than 29,000 employees worldwide. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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