🌎
This job posting isn't available in all website languages

Technical Writer/Training Content Developer

📁
IT/Technical & Product Development
💼
Risk Solutions
📅
LNR007BL Requisition #

People in this position create clear and concise documentation and training materials to support internal and external users in the proper use of system and processes. They work with subject matter experts to gather information and to get drafts reviewed. Following corporate, legal, and team guidelines, they create and publish documentation and training materials in a variety of formats through appropriate channels. They support the learning and development team by managing templates, evaluating tools, and troubleshooting tool issues. They recognize this position will require 50% training development and 50% technical writing work. They work with management to understand business needs and develop deliverables to address them. They have an understanding of adult learning principles.  They have a knowledge of training development software.  They are able to develop training materials by using the most current technology.

Accountabilities

  • Produce clear, comprehensive, concise, accurate, and easy-to-use electronic help files, printed and online manuals, knowledge base articles, system-to-system technical reference materials, compliance documents, internal operating procedures, technical white papers, or other information in standard English to aid non-technical and technical users in understanding how to use systems and processes.
  • Gather requirements from a variety of source material and subject matter experts through interviews, research, and analysis; use this information to design and produce necessary documentation and training material. Test and evaluate training material against audit results in a continuous quality process.
  • Contribute to maintaining and enhancing departmental standards and best practices.
  • Design, create, test, and maintain print and online documentation and training material; tasks may include creating graphics, taking screenshots, maintaining templates, and preparing source files for publication.
  • Work with manager, product manager, development manager, and others to plan software documentation release schedules.
  • Ensure projects are completed on time according to the delivery schedule, meet quality standards, and are within budget, using creative means to ensure timely review turnarounds.
  • Develop Consumer Center training materials which could include new hire, new process, new product, and refresher training materials.
  • Perform substantive and copy edits of their own work and other writers work; provide feedback on design and structure to improve document flow.
  • Work with manager to evaluate software tools for adoption by team.
  • Report inconsistencies or issues found when working on software products or system-to-system specifications to the appropriate area of responsibility.
  • Establish and maintain cooperative working relationships with diverse groups including: Product Management, Market
  • Planning, Engineering, Technical Support, Marketing, and Sales to facilitate learning about and addressing customer needs and technical issues related to our product lines.
  • Follow corporate and legal guidelines and contribute to enhancing departmental procedures and best practices to produce consistent deliverables.
  • Work closely with Compliance and management to ensure consistent, accurate, and timely documentation delivery.
  • All other duties as assigned
Qualifications

  • Required: Bachelor’s Degree in English, technical writing, or related field combined with technical experience or training; with training, writing or communications experience; or equivalent full-time work experience with a minimum of seven years in a related position
  • Technical writing and editing competencies, knowledge, and skills
  • Ability to complete publications and training materials adhering to corporate standards, explaining complex technical topics in ways appropriate to technical and non-technical users.
  • Understanding of adult learning theory and application.
  • Advanced knowledge of the principles of structuring information and the documentation and software development processes.
  • Ability to manage workflow and manage multiple concurrent projects with tight deadlines, with minimal supervision.
  • Analytical thinking, Organizational awareness, Audience and content analysis, Conceptual thinking, Decision making.
  • Preferred: Familiarity and understanding of Visio, Confluence, DocuWiki, Camtasia, and Alfresco.

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

Previous Job Searches

Activity Feed

93458
Job shares through RELX Group
Someone referred the Data and Reporting Analyst position. 4 hours ago
Someone referred the (Junior) Data Analyst position. 4 hours ago
Someone referred the Technology Graduate Scheme 2019 - Amsterdam position. 4 hours ago
Someone referred the Product Data Coordinator position. 8 hours ago
Someone referred the Associate Publishing Content Specialist position. 8 hours ago

Similar Listings

Risk Solutions

Alpharetta, Georgia, United States

📁 IT/Technical & Product Development

Requisition #: LNR007DR

Risk Solutions

Alpharetta, Georgia, United States

📁 IT/Technical & Product Development

Requisition #: LNR007DS

Risk Solutions

Alpharetta, Georgia, United States

📁 IT/Technical & Product Development

Requisition #: LNR007CH