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Systems Engineer I (Virtual Server)

IT/Technical & Product Development
Risk Solutions
LNR00813 Requisition #

Job Summary: The Systems Engineer I position performs basic systems engineering assignments. This position is also responsible for support and triage activities.



  • Apply basic knowledge of system components in completing assigned tasks on systems. 
  • Ensure all systems are running effectively and efficiently per specifications ensuring availability for use by Development, Network and DBA teams. 
  • Apply basic problem-solving skills in multiple operating environments to quickly identify and resolve any solution incidents or performance problems. 
  • Work closely with onsite and remote support groups as necessary for resolution. 
  • Complete tasks requiring base knowledge of system operating systems (i.e., Linux/UNIX)
  • Complete tasks requiring base knowledge of system hardware components (i.e., server chassis, memory, disk)
  • Assist in the development of lists/scripts for execution of commonly used processes and automation of simple tasks using job control language.
  • Manage the track and resolution of support request submitted by clients utilizing controlled environment.
  • Assist in the deployment of new solutions using Change Management processes.  
  • Ensure proper documentation and timely closure of tasks, changes, and requests.
  • All other duties as assigned.


Technical Skills:

  • Proven problem-solving skills with emphasis on availability and integrity of systems.

  • Base knowledge of Linux/UNIX including operating system and hardware use and management. 

  • Knowledge of Virtual Server environments and thin client.

  • Exposure and base knowledge of Windows 2012/2016 Systems preferred.

  • Experience using Microsoft Word, Excel required; Experience with Visio or equivalent tool preferred.

  • Exposure or usage of Systems Management, Monitoring, and Ticket Tracking Tools preferred.

  • Exposure or usage of scripting technologies for automation of tasks preferred.

  • Ability and desire to learn and document new processes and technologies required.

  • Fluent in Portuguese and English

Work location: Alphaville



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