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Customer Services - Support & Training
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LexisNexis
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LEX00KBW Requisition #

Support Operator

 

We are looking for conveyancing professionals to join an incredible support team in a technology focused international company based in Cape Town. If you are interested in an exciting career change while still being able to utilize your current expertise and knowledge of the conveyancing process, this opportunity might be perfect for you.


Responsibilities

  • Dealing directly with customers in a friendly helpful and efficient manner (telephonically, via email and live chat)
  • Keeping up to date with and being familiar with all products supported by the Customer Support Operator
  • Stay in constant communication with customers, other support staff and managers
  • Efficiently use our ticketing system to record all support activities throughout the day
  • Escalating support calls by defined criteria or situation


Essential skills

  • Fluent in English and Afrikaans
  • Minimum of 2 years’ experience in conveyancing environment
  • 2 years’ experience with GhostConvey (now LexisConvey)

Desired Skills and Expertise

  • Grade 12 (Matric)
  • Conveyancing and or Paralegal Qualification
  • Flexible, approachable personality
  • Outstanding sense of urgency
  • Must be able to work under pressure and be self-managed

 


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