🌎
This job posting isn't available in all website languages
📁
Customer Services - Support & Training
💼
LexisNexis
📅
LEX00KX9 Requisition #

Support Consultant

 

We are currently looking for conveyancing professionals to join an incredible support team in a technology focused international company based in Cape Town. If you are interested in an exciting career change while still being able to utilize your current expertise and knowledge of the conveyancing process, this opportunity might be perfect for you.

 

Responsibilities

  • Providing professional support to customers using Lexis Convey and integrated products telephonically, via email, remote support and live chat
  • Continuously improving your knowledge of our company, relevant products and support policies in order to provide quick and technically accurate solutions to customers
  • Owning customers’ requests until the request is resolved to the customers satisfaction
  • Always keeping the customer informed of progress on their request until resolved
  • Assisting fellow team members where possible
  • Escalating request by defined criteria or situation

 

Desired Skills and Expertise

  • Minimum of 5 years’ experience of Conveyancing 
  • Minimum of 5 years’ experience working on Lexis Convey 
  • Excellent communication skills in both English and Afrikaans (Essential)
  • An interest and ability to learn technical concepts
  • Ability to multi-task
  • Extremely resourceful with an outstanding sense of urgency
  • Friendly and helpful disposition
  • Self-motivated and able to use initiative and problem solve
  • Methodical and good time management skills
  • Able to work under pressure
  • Ability to impart knowledge

Previous Job Searches

Activity Feed

105710
Job shares through RELX
Someone referred the Business Project Manager position. Less than a minute ago
Someone applied to the Senior Manager - Finance position as a result of a referral. 2 minutes ago
Someone applied to the Data Engineer II position. 2 minutes ago
Someone applied to the Scientific Editor – Cell position. 2 minutes ago
Someone applied to the Sales Development Rep position. 2 minutes ago

Similar Listings

LexisNexis

Cape Town, Western Cape, South Africa

📁 Customer Services - Support & Training

Requisition #: LEX00KU8

LexisNexis

Cape Town, Western Cape, South Africa

📁 Customer Services - Support & Training

Requisition #: LEX00KUB