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Sponsorship Fulfillment Coordinator

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Marketing
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LexisNexis
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RE 00537 Requisition #
Job Summary:

Reporting directly to the SFM the SFC will be responsible for ensuring sponsored and bartered products are fulfilled for customers. They will liaise with customers directly to ensure all customer collateral is received, undertake specific fulfilment tasks personally and also liaise with specialists to complete tasks for certain products. They ensure all tasks are completed, that progress is tracked and key stakeholders kept up to date. 

Accountabilities:

·         Product Trackers – build and maintain trackers which are shared with event teams in order to give them sight of product offerings and availability

·         Fulfillment Trackers – use team trackers to monitor and manage all fulfillment aspects, use this daily to monitor work load and report on progress

·         Customer Service – act as the one point of contact for all customers post-sale, handling all internal communications on the customers behalf

·         Collateral – chase and collate all collateral from customers and if necessary support them creatively or technically in providing this to specification

·         Fulfillment – as defined in the product specifications complete all fulfillment tasks assigned to the team in a timely and efficient manner

·         Deadlines – ensure all delivery deadlines are met, and show a proactive approach in ensuring effective touch points with customers are maintained in order to achieve this

·         Feedback – keep the Sponsorship Fulfillment Manager updated when any risks, delays or issues occur to ensure that the necessary support or resource can be offered to address these

Continuous Improvement – support and embrace a culture of continuous improvement ensuring to follow best practice and provide feedback on possible improvements where efficiency can be gained
Qualifications:
1.  Bachelor's degree or equivalent experience
2.  Strong communication skills - articulate verbal and written capabilities - with the ability to communicate with many different nationalities and culture
3.  Strong ability to organize and prioritize workload - and demonstrate a solid competency for multi-tasking
4.  Ability to manage one's time
5.  Ability to work in a fast-paced environment and remain calm when under pressure
6.  Ability to manage demands on multiple projects simultaneously
7.  Committed team player who also has the ability to work independently and take the initiative
8.  Ability to learn new transaction processes quickly
9.  Ability to provide information to customers in a clear, concise, courteous, polite and professional manner
10. Accuracy and attention to detail
11. Positive, enthusiastic and proactive approach to their role and responsibilities on a day-to-day basis
12. High level of computer literacy, including Outlook, Excel, Word, Powerpoint and preferably any online sales / marketing tools and systems
13. Previous experience of working within Customer Service is a plus
14. The ability to embrace change and an enthusiasm to participate in a culture of continuous improvement in all areas of their work
15. Confident common sense approach to problem solving and is quick to understand who / what is required to solve any issues

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