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IT/Technical & Product Development
TEC000WV Requisition #

As a Salesforce Functional Lead within Elsevier you will engage directly with global, multi-functional teams to drive strategic development and enhancement of the Customer Relationship Management application (Salesforce) and related Sales Enablement and Marketing Automation technologies.  This includes, but is not limited to, integration with key business systems, continual business process improvement, assessment and advancement of complementary technologies, and alignment to overarching Sales & Marketing business objectives.


You will act as the Subject Matter Expert for the Salesforce technology stack and primary responsibilities will include identification, documentation, and prioritisation of business requirements, development of the application strategy needed to satisfy requirements, definition of the Salesforce standards and best practices for implementing standard solutions, and execution of required development throughout phased implementation.  The primary objectives of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, that the desired level of standardisation of business processes is being achieved, that project risks and costs are reduced by leveraging standard solutions and Salesforce best practices, and that deep expertise is applied to ensure business objectives are met while minimising business disruption.


Desired Experience / Education

  • You will ideally bring the following:
  • Advanced degree in Computer Science, Software Engineering, MIS or related field
  • 4+ years previous development experience with Salesforce
  • Salesforce Platform Developer certification preferred
  • Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform
  • Experience working in Agile project
  • Proven ability to manage and resolve complex and ambiguous technical issues
  • Detailed experience writing Visualforce and Apex classes and triggers
  • Solid understanding of and detailed experience with Salesforce architecture and API
  • Demonstrative success with at least one large Salesforce integration project
  • Experience integrating Salesforce with other applications via real-time, batch, sync/async services



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