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Sales Support Admin I

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Sales
💼
LexisNexis
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RE 00556 Requisition #

This Customer Migration Specialist position is responsible for assisting the LexisNexis customer through the transition from our lexis.com and legacy online research platform to Lexis Advance with minimal attrition.  This will include migration of usage to Lexis Advance as well as “burning the bridge” to ensure complete migration off of legacy systems by 12/31/2017. This role will assist our existing LexisNexis Customers as they transition to our new platform. This position will work independently as well as collaboratively with various business partners to ensure a positive customer experience. 



·          Schedule and assist in the customer transition to Lexis Advance platform

·          Leading the transition process to enhance customer satisfaction and improve the overall customer experience.

·          Utilizing and driving the adoption on all required processes, tools and systems including our CRM system and transition tracking tool.

Partnering with LCL team to drive migration and usage to meet or exceed LCL segment LA migration usage target.

1.        Bachelor’s degree or equivalent experience preferred

2.        Previous experience in backoffice Sales, data management and analysis required 

3.         Advanced level of expertise in Excel and Office Tools necessary

4.         Attention to Detail is critical


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