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Sales Support Admin I

📁
Sales
💼
LexisNexis
📅
RE 0057H Requisition #

Job Summary


The PC Law Sales Support Administrator is responsible for providing day-to-day operational support to both internal and external customers. This role partners closely with client services, sales operations, and sales and service team members to drive greater efficiencies with processes, reporting, tools, etc to improve service and sales productivity as well as assist external customers in issue resolution.


Accountabilities


1. Support key metrics tracking for the sales and services organization 

2. Support operation processes related to order processing, contract management, POS tracking and order submittal 

3. Record account related activity in appropriate internal systems 

4. Maintain sales and service resources, as needed (Outlook distribution lists, SharePoint sites, contract management, pricing lists) 

5. Provide sales team tracking and reporting as required 

6. Ensure data integrity and quality across key reporting systems to provide consistency of data 

7. Ability to organize and consolidate information from multiple systems and reports for analysis 

8. Manage daily account and customer maintenance, as required 

9. Proactively execute and provide guidance on sales and service requests including processing and tracking contracts, customer entitlements, firm changes, credit management, etc 

10. Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency 

11. Develop and maintain relationships with enabling functions (Finance, Operations, VC, IT, HR) to facilitate effective collaboration and execution of organizational objectives 

12. Document relevant operations process workflow 

13. Other duties as assigned

Qualifications


1.Associate degree or equivalent experience 

2. 3+ years in operations or sales support role

3. Strong interpersonal and communication skills
4. High level of attention to detail
5. Strong organizational and time management skills
6. Demonstrated ability to work unsupervised and manage time and multiple priorities effectively

7. Advanced Customer Service Orientation

8. Proficient in MS Office (Excel, Word, & PowerPoint)

9. Must be willing to work in fixed night shift


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