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Sales Support Admin I

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Sales
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LexisNexis
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RE 0055W Requisition #

Law360, a LexisNexis company, is seeking a full time Client Relations Specialist (CRS) to join our growing organization. The CRS will serve as the point of contact for our clients/subscribers answering inquiries regarding the Law360 newswire, account information, subscription access requests, free trials, reprints and advertising. This position involves heavy e-mailing and moderate phone coverage. Ad hoc projects assigned as necessary.

 

This is a great opportunity to learn a business from the ground up and will be a great beginning to your professional career.



·     Providing solutions to ensure client satisfaction via telephone and e-mail

·     Carrying out daily routines: newsletter distribution, checking voicemails/e-mails, subscription renewals, etc.

·     Working with sales team to build pipeline

·     Setting up free trial subscriptions

·     Escalating issues as necessary

·     Reporting customer service trends to sales team; share ideas for improvement

·     Ad hoc projects as assigned

·     Lead management/Qualification


·     BA/BS required

·     Proficient in MS Office, Google Apps and other commonly used business applications

·     Exceptional communication and interpersonal skills

·     1-3 year(s) professional work experience

·     Developed customer focus skills

·     Impeccable follow up and time management skills and the ability to multi-task

·     Ability to handle stressful situations with patience and flexibility

·     Excellent attention to detail

·     This position is ideal for an entry-level professional with prior sales or customer service experience.

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