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Quality Analyst II

IT/Technical & Product Development
RE 0060U Requisition #
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  • The Sr. Quality Analyst or Quality Analyst II is responsible for assisting in the definition, implementation and integration of best-in-class quality principles, processes and supporting tools in support of the various Business Unit Operations.

  • S/he will be responsible in successfully delivering the 4 areas of assigned to his/her role as defined in the Accountabilities section

    • Quality Management

    • Leadership / Team and People Management

    • Project Management / Operational Effectiveness / Quality Effectiveness

    • Stakeholder Management / Vendor Management

  • S/he will lead and drive the Quality Team to work closely with the Business Unit’s Operations team members to implement transactional audit, sampling methodologies, establish benchmarks, conduct Root Cause Analysis, identify process improvement and quality effectiveness opportunities.

  • S/he will help in managing the Quality Team function and will act as the team’s POC in the absence of the Quality Supervisor.

  • S/he is a Subject Matter Expert (SME) and will be called upon to provide expertise and guidance for all related quality programs and processes.

  • S/he is expected to perform complex data and root cause analysis, support development of corrective action plans, identify process improvement opportunities, perform quality assurance audits and prepare detailed reports and presentations to relay quality results.

  • S/he will ensure that the team meets the SLA delivery and provide coaching and mentoring to the Quality Analysts.

S/he will assist in the establishment of strong business relationship with the Global Quality Consultants, operations teams and vendors.

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