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Production Support Analyst

📁
IT/Technical & Product Development
💼
Risk Solutions
📅
LNR0078V Requisition #
Production Support Analyst
Alpharetta, GA

As part of the dedicated customer test team, the production support analyst will be assisting insurance customers to integrate their systems/products with LexisNexis systems/products in the customer test environment. Upon successful integration, customers will proceed to implement the changes in their production environment either as a new customer or an existing customer. The following are the high-level tasks: 
  • Work closely with Customer Manager (CM), Technical Account Management (TAM), Product and Sales teams to assist onboarding customers test products. 
  • Research test data issues and engage teams appropriately. 
  • Assist customers with testing products in the environment. 
  • Setup users on data query tool.  
  • Train customers on Data Query Tool.
  • Communicate with Customers (Internal/External) about new products/test data added to the customer test environment. 
  • Communicate with Customers (Internal/External) about environment downtime/maintenance timely. 
  • Act as a subject matter expert on top insurance products. 

QUALIFICATIONS
  • Bachelor’s degree in Computer Science or related field, or equivalent experience required

RESPONSIBILITIES
  • Provide prompt recovery and problem escalation for the exceptions,extrapolating and integrating information within defined boundaries, using
  • multiple system management and problem management tools.
  • Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as
  • appropriate to meet assigned deadlines.
  • Provide analytical support for the development and enhancement of system interfaces, and may develop or enhance those tools under high-level
  • technical direction from more-senior staff.
  • Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
  • Work closely with support groups to refine system monitoring and reporting,and to assist them in their analysis and problem recovery.
  • Provide prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation
  • procedures.
  • Service requests including proper management, creation, execution, documentation, and closure of tasks, changes, and requests.
  • All other duties as assigned.

Technical Skills
  • Knowledge of batch processing.
  • Good written communications skills.
  • Good change management skills.
  • Understanding of change request processes.
  • Knowledge of analytical support for system interfaces.
  • Ability to escalate issues using good judgment.
  • Basic oral and written communications.
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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