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Onboarding Specialist

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Sales
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LexisNexis
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LEX00IP2 Requisition #
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Onboarding Specialist

Farringdon, London
Highly Competitive Salary, Bonus & Benefits


LexisNexis UK is about being a part of something bigger. It’s about being able to push boundaries to new levels through delivering authoritative content with cutting-edge technology and software tools, allowing our customers to quickly find the answers they are searching for.


LexisNexis, a division of the global publishing company RELX Group plc, (FTSE 50), is a leader in professional publishing and a pioneering solutions provider specializing in solutions for the legal, tax and accountancy sectors.

 

Job Description:

 

The Onboarding Specialist is a key position working with new customers in order to ensure a smooth transition to LexisNexis solutions.  Their responsibility will be to build strong client relationships and provide high quality support to new customers, in a manner that delivers on defined department objectives in order to protect/ increase LexisNexis revenues and create a wonderful customer experience. 


Accountabilities:

  • Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis. 
  • Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process.
  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider. 
  • Initiate the escalation process for unresolved customer problems
  • Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives. 
  • Promote excellence through high individual productivity, accuracy and thoroughness- look for ways to improve and promote quality. 
  • Work effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team.

Education or equivalent experience:

 

Degree or equivalent work experience

Qualifications: 

  • Demonstrated oral and written communication skills
  • Strong detail orientation and ability to follow defined processes
  • Solid time-management skills.
  • Ability to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)
  • Experience with CRM systems a plus
  • Previous experience in a telephonic or customer facing position is preferred. 
  • LexisNexis product experience a plus. 
  • Keen problem solving & a commitment to providing resolution to customer issues on the first pass.
  • Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer.
  • Highly motivated to work as a team player and perform as an individual contributor.
  • Experience working in a highly complex matrixed corporate environment is preferred                                                 

We are offering a competitive basic salary and an amazing l employee benefits package including 28.5 days’ holiday, 5% pension scheme and access to industry leading training and development.

We believe that when you put information and technology into the right hands, you give people the power to shape the world. Apply now, to truly make a difference!

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