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Operations (inc. Manufacturing)
LEX00K96 Requisition #


  • Accountable for the production and reporting of the day-to-day operational metrics, performance indicator reports and dashboards for assigned business work stream(s). Work performed in line with SLA’s quality, timeliness, efficiency and customer experience.
  • Maintain global processes to align metrics to operational strategies and key initiatives.

  • Continually assess current deliverables / Tableau reports to ensure driving highest business value.  

  • Work closely with Global Consultants and Local Operations leaders / SME’s to provide ad hoc analysis, and to implement new reports and enhancements to existing reports / dashboards.

  • Create queries and maintain reliability of reporting tools; acts as the SME on Tableau matters

  • Support the development and growth of the Global Metrics Platform, including testing, validation, gathering business requirements and data modeling.

  • Oversee the process of ad hoc metrics reporting requests, including implementation of a new global process for managing these requests.

  • Deliver analytics and proactive insights into key global metrics trends to support data driven decisions that are in best interest of our customers and our business.

  • Identify and implement opportunities to leverage Tableau to automate dashboards; thought leaders around emerging metrics reporting capabilities.

  • Embrace tools and technology to drive automation of dashboards and operational efficiencies.

  • Present trend analysis of reports and provide recommendations to enhance business process management.

  • Develop business trend analysis, monitor key operating metrics and communicate those results to management.



  • Must possess at least a Bachelor's/College Degree, any field.

  • Must have at least 3 years of working experience in the related field is required for this position.

  • Strong familiarity with the BPO or Shared Services industry as well as its key operational metrics, targets, best practices, benchmarks, etc.

  • Good communicator and strong presentation skills.

  • Strong analytical, quantitative and deductive reasoning skills.

  • Demonstrated experience defining and/or creating reporting for operations, performance or risk.

  • Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends.

  • Ability to work with management teams to translate high-level business plans into action steps and reporting solutions.

  • Demonstrated ability to work/communicate with all levels of management.

  • Demonstrate solid leadership skills in building enterprise value as an indispensable business partner.

  • Highly proficient in Microsoft Word, Excel and PowerPoint.

  • Familiarity with Tableau, Access and SQL database, principles of database structures, and associated reporting platforms preferred but not required.

  • Process mapping and work flow development and maintenance experience desirable.

  • Lean, Six Sigma, COPC knowledge and/or demonstrated process improvement expertise a plus.

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