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Operations (inc. Manufacturing)
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LexisNexis
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LEX00K96 Requisition #
Thanks for your interest in the Metrics Analyst position. Unfortunately this position has been closed but you can search our 1,163 open jobs by clicking here.

Responsibilities:

  • Must possess at least a Bachelor's/College Degree, any field.

  • Must have at least 3 years of working experience in the related field is required for this position.

  • Strong familiarity with the BPO or Shared Services industry as well as its key operational metrics, targets, best practices, benchmarks, etc.

  • Good communicator and strong presentation skills.

  • Strong analytical, quantitative and deductive reasoning skills.

  • Demonstrated experience defining and/or creating reporting for operations, performance or risk.

  • Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends.

  • Ability to work with management teams to translate high-level business plans into action steps and reporting solutions.

  • Demonstrated ability to work/communicate with all levels of management.

  • Demonstrate solid leadership skills in building enterprise value as an indispensable business partner.

  • Highly proficient in Microsoft Word, Excel and PowerPoint.

  • Familiarity with Tableau, Access and SQL database, principles of database structures, and associated reporting platforms preferred but not required.

  • Process mapping and work flow development and maintenance experience desirable.

  • Lean, Six Sigma, COPC knowledge and/or demonstrated process improvement expertise a plus.

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