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Customer Services - Support & Training
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LexisNexis
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LEX00KDT Requisition #
Thanks for your interest in the Legal Research Intern position. Unfortunately this position has been closed but you can search our 1,235 open jobs by clicking here.

Accountabilities/Qualifications

  • Working on law degree
  • Typing skills: Excellent typing including speed and accuracy (minimum 40 wpm and 85% accuracy)

  • Efficiency:

    • Ability to multi-task, managing multiple conversations simultaneously

    • Manage customer time/responsiveness

    • Appropriate and timely usage of canned messages

  • Empathy:

    • Understand customer pain points and be able to delight a customer

  • Outstanding customer service

    • Professional grammar

    • Strong attention to detail

  • Value Added:

    • Create a meaningful connection/conversation with our customers

  • Business Acumen:

    • Ability to offer additional products or services when applicable

  • Confidentiality:

    • Keep details of conversations confidential

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