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Operations (inc. Manufacturing)
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Elsevier
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OPE001Q8 Requisition #


Who are we?

Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support and professional education, including ScienceDirectScopus,SciValClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, 38,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. www.elsevier.com.

 

Job Title: Journal Manager

Purpose of the Job

To manage the entire end-to-end process of publication of journal articles and issues, i.e., from submission of articles for peer review to final issue publication (electronic and paper). To deliver editorial (pre-acceptance) services to Editors, Authors and Reviewers according to the Service Level set per journal (A, B or C) and specific needs of journals or Editor/Author/Reviewer communities. To deliver production (post-acceptance) services according to baseline production services or Service Level agreements set per journal for Society and special journals. To publish articles and issues according to budget. To provide written and verbal reports/feedback on journal performance. To notify Editorial Production management, Publishing and Editors of problems and/or delays in the Editorial review process and/or Production process. To suggest and implement means of improvement in the end-to-end process. To work effectively in a team environment with fellow Journal Managers and Journal Administrators, displaying a positive and constructive approach to conflict and problem resolution and customer interactions. To professionally represent Elsevier in all dealings with journal scientific communities. To focus on continued improvement in the service that Elsevier provides to the journal scientific communities.


Key responsibility Area:


Process Management

·         Monitor journal performance through the entire end-toend process of publication.

·         Through knowledge of the online e-submission system (EES) and production tracking system (PTS) Capable of managing varied workflows and customer requirements.

·         Manage the editorial process according to the Service Level set per journal and specific needs of the journal or scientific community:

·         All levels (A, B and C): Monitor progress; Ensure that Editors use the e-submission system EES/EVISE correctly by signaling incorrect usage to Editors or referring Editors to technical Customer Support team; Monitor handling times of all steps in the editorial process according to benchmarks established in agreement with Publishing and Editor/Editorial Board.

·         For some journals, assign Editors for new submissions based on category/section classifications as provided by the Author; Receive revised submissions and verify completeness; Monitor and follow-up on outstanding submissions with Editors; Monitor quality of Reviewer database.

·         Forward submissions to Reviewers upon request by Editor; Drive and monitor the review process, i.e., ensuring each paper is sent to the appropriate number of reviewers; Send reminder letters to Editors, Authors and Reviewers; Optional: send decision letters on behalf of the Editor.

·         As required and agreed with Production Management and Publishing per journal, provide specific enhanced nonscientific services to the journal, such as proxying for Editor in EES system or holding regular teleconferences with Editors and/or Editor Assistants.

·         Preparation and maintenance of annual publication schedules, with attention to budgetary and Publishing requirements, ongoing and particularly at each RF

·         Ensure article and issue publication meets global standards and budgeted targets by adhereing to the global issue deadlines

·         Compile and paginate the complete issue on the planned date in the tracking system PTSIII.

·         Reschedule and replan (to be done according to global procedures) where necessary, appropriately notifying EP management of relevant changes.

·         Maintain and use Journal Information Form for listing agreed deviations from standard procedures and to document specifics of the journal workflow.

·         Adhere to standard global procedures and processes or listed agreed exceptions.

·         Maintain awareness/expertise in most current procedures, processes, and system functionality and attend continuous development training.

·         As required and agreed with Production Management and Publishing per journal, provide specific enhanced nonscientific services to the journal, such as proxying for Editor in EES system or holding regular teleconferences with Editors and/or Editor Assistants.

·         Preparation and maintenance of annual publication schedules, with attention to budgetary and Publishing requirements, ongoing and particularly at each RF.

·         Ensure article and issue publication meets global standards and budgeted targets.

·         Compile and paginate the complete issue on the planned date in the tracking system PTSIII.

·         Reschedule and replan (to be done according to globalprocedures) where necessary, appropriately notifying EP management of relevant changes.

·         Maintain and use Journal Information Form for listing agreed deviations from standard procedures and to document specifics of the journal workflow.

·         Adhere to standard global procedures and processes or listed agreed exceptions.

·         Maintain awareness/expertise in most current procedures, processes, and system functionality and attend continuous development training.

·         Capacity to adapt to a fast-paced work culture.

 

Timeliness and Quality


·         Ensure maximum speed and efficiency in the end-to end process: proactive detection and resolution of delays and problems, both internal and external, including at suppliers.

·         Monitor overall quality of intermediate and endproducts.

·         Ensure all journal material, on article and issue basis, adheres to standardization rules.

·         Provide the necessary feedback to suppliers to maintain and improve quality via upstream feedback to PQC department (for both copy-edit and mastercopy quality) or DT (for supplier procedure and process).

·         Should be capable of adapting to a fast paced work culture.

·         Prioritizing important tasks to ensure that stake-holders requirements are met.


Communication and Customer Focus


·         Act as a single point of contact and liaison person for all aspects of the end-to-end journal publication

·         process for internal departments (such as Publishing), for Editors, Authors and Reviewers and/or Society contacts, professionally representing Elsevier in all dealings with external contacts.

·         Provide first-line support to Editors and Publishing Editors about the status of articles throughout the publication process.                                                                                            

·         Ensure that information and statistics, both structural and ad hoc, about journal performance for the entire end-to-end process are dissipated to management, other departments (e.g. Publishing) and to external Editors.

·         Communicate effectively and efficiently


Functional and Technical Competencies


·         Excellent organizational skills; ability to prioritise; decisiveness; cost awareness; problem solving; teamwork

·         Helicopter view

·         Strong customer focus and service orientation balanced with attention to company interests

·         Excellent communication skills (both verbal and written); diplomatic; fluent in English (and local language where appropriate)

·         Effective teambuilding skills; positive and constructive approach to problem solving and teamwork.

·         Computer literate


Education, Knowledge, Skills and Experiences (and any other requirements):


·         Educated to Bachelor degree level or equivalent experience 5 years of experience in any industry (Previous publishing or customer service experience desired)

 

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