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Inside Solution Sales Representative, SSRN

RES0018A Requisition #

Elsevier Research Solutions

Inside Solution Sales Manager – Social Science Research Network (SSRN)


Are you looking for a new challenge?

Do you have experience in a customer facing role with a proven track record of selling to new and existing accounts.  Are you adept at developing relationships and identifying new opportunities to upsell current clients, working over the phone and via Webex presentations? Are you eager to act as a trusted advisor to the customer.  Our clients are major academic institutions, deans, research librarians and faculty.  You’ll be calling on some of the brightest minds who are looking to have access to the most current scholarly research, as well as have an opportunity to share their research globally.  We need a bright, motivated inside sales person to develop long term relationships with key decision makers within major universities.


Through a carefully planned boarding process, the Inside Solution Sales Manager will ensure that the customer fully realizes the return on their investment. Continual engagement with the customer will ensure they understand the value of our services thereby ensuring high levels of customer satisfaction and maximizing revenue for SSRN/Elsevier.


Division Overview:

A recent acquisition of Elsevier, SSRN is devoted to providing "tomorrow’s research today” through specialized research networks in the social sciences, humanities, biology, engineering & women's studies. We facilitate the free posting and sharing of research material (e.g., conference papers, pre-prints, non-peer-reviewed papers) in our subject areas. Social science papers tend to have fewer co-authors, so networking and sharing ideas, hypotheses and drafts during the research process are critical; we help authors evolve their research and communicate their results worldwide and our online forums enhance these communications. SSRN is a worldwide collaboration of over 330,600 authors and more than 2.2 million users that is devoted to the rapid worldwide dissemination of research.

Your responsibilities:

  • You would be responsible for identifying new sales opportunities; present our products via phone, WebEx, and trade shows

  • Uncover, analyze, and upsell opportunities, including demonstration of product value and ROI

  • Work with existing customers to ensure the value and use of the SSRN’s products/services to gain renewal revenue growth and maximizing customer retention

  • Explain and negotiate contract terms & conditions

  • Drive successful implementation and adoption of the products in your territory

  • Act as a trusted advisor to the customer by providing product training, support and guidance directly aligned to their specific needs to ensure our solutions positively impact their research outcomes

  • On-going monitoring of customer to ensure increasing value and minimize attrition risk

  • Bench mark, set targets, and systematically monitor usage with the customer, develop an action plan where usage is not meeting targets

  • Identify, support and develop champions and advocates within the customer environment. Ensure that they communicate the impact our solutions on the research outcomes

  • Monitor sales progress through a CRM; provide monthly sales reports and progress; document sales results and sales forecasting

  • Help to improve product and solutions by giving feedback and getting involved in the product development process

Our Requirements:

  • 2+ year’s sales experience (inside sales preferred) in any field

  • Experience presenting via WebEx, desktop sharing, or other web applications

  • Proven negotiation and analytical skills

  • Some experience working with a CRM to track customer information

  • Experience within a research or scientific environment is helpful

  • Experience working in an international matrix organisation is helpful

  • Strong communication (verbal including on-line delivery and written) and presentation skills

  • Team orientation with ability to partner with various stakeholder in order to achieve goals

  • A passion for customer engagement, drive; enthusiasm and energy is a must!

  • Bachelor’s degree; Social sciences preferred, but not required

We offer:

Elsevier is the leading provider of scientific, technical and medical information and tools in the world that help our customers improve scientific and healthcare outcomes. We welcome you to a truly global, dynamic and challenging environment offering great opportunities to develop yourself.  SSRN is a recent acquisition which allows us to offer more information to a larger scientific community.

  • Competitive base salary

  • Generous commission and bonus plan based on performance

  • Excellent medical, dental and 401K benefits

  • All expenses and travel fully paid

  • Excellent hands-on training program and a team to support you

  • Numerous online resources to assist with self-development and career progression

  • An ability to work with a world class international organization with opportunities for profession growth

Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancetand Cell, more than 35,000 e-book titles and many iconic reference works, including Gray?s Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. Elsevier employs over 7,000 people in more than 70 offices worldwide. 

We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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