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Human Resources
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Elsevier
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RE 00693 Requisition #

HR Shared Services Specialist


We are looking for a quality-driven and dedicated HR Shared Services Specialist whose drive is to deliver excellent customer service to our employees. Is it you? Then we would welcome you to apply!


As an HR Shared Services Specialist, you will deliver first-line customer service supporting the full spectrum of HR groups across all RELX Netherlands businesses on various HR subject matters. Together with your colleagues in the HR SSC, you will take care of all employee lifecycle administration coming in through management self-service, case management systems and e-mail. Furthermore, you will act as a primary point of contact, managing and responding to all employee queries and providing consistent policy and process advice.


This is an exciting opportunity for anyone who is highly quality-driven and service-minded, who can work both fast and meticulously and who is eager to learn about a various range of administrative HR tasks. You will have a good understanding of HR processes and be committed to deliver and ensure outstanding customer service. You will be part of a highly collaborative, fun and dedicated team of four. You will be based in Amsterdam and report to the HR Shared Service Manager.



Your responsibilities

  • Process employee lifecycle administration, such as onboarding, job data, termination and other transactions, coming through both case management or self-service systems

  • Provide guidance and advice to employees and managers on the HR policies and procedures of the company and its business units.

  • Answering questions on various subjects, such as absence management, annual PDP processes and leave

  • Respect SLA’s, ensuring that the HR SSC meets the business needs

  • Continuously improve processes to further drive efficiency, effectiveness and quality of service

  • Key mass data changes and mass uploads


 

What you should bring

  • HBO degree in Human Resources or equivalent

  • 2+ years of work experience

  • Strong knowledge of HR processes, with a basic understanding of Dutch labor law

  • Ability to set priorities self-organize effectively; ability to manage a high volume of requests

  • High level of accuracy and attention to detail

  • Excellent verbal and written communication skills in both English and Dutch

  • Strong drive to deliver excellent first-line support

  • Excellent IT skills and system knowledge of MS Excel and Workday

 


What we offer


We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. RELX’s benefits are very competitive and the summary below will give you an idea of what you can expect when joining RELX in the Netherlands.

  • A full-time position in a fun team within an international and dynamic work environment

  • Numerous training, coaching and e-learning modules for long term job opportunities and development

  • Competitive salary and a 13th month

  • Profit share or bonus plan subject to the company annual results 

  • 27 days of leave 

  • Attractive collective health care insurance package with considerable reduction rates 

  • Solid Pension Plan, with a choice between a collective pension plan an individual pension plan

  • You can participate in our Dutch Share Purchase Plan 

  • Flexible working arrangements 

  • Travel allowance for commuting 

  • Reductions to several personal insurance packages due to our collective agreements 

  • Additional benefits, such as in-house sport facilities 

  • Several local and global networking communities to share best practices and knowledge 

  • Various social responsibility programs, channeling knowledge and strengths to help communities around the world improve education, science, health care and protect the environment


Does this sound like your next career step? Do not hesitate to apply!


An assessment or business case could be part of our selection procedure. A pre-employment screening will be part of our recruitment procedure. 



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