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Global Account Manager (GAM) – FlightGlobal – Singapore

Reed Business Information
REE00AD9 Requisition #


Global Account Manager (GAM) – FlightGlobal – Singapore

At FlightGlobal we are proud. Proud of our heritage, since 1909, and proud of the future business we are building together. Our people are at the centre of who we are. Whatever your background you are welcome. We are looking for talented and dynamic team players who focus on delivering successful outcomes.

We are a business where three out of our seven leaders are women, over 20 languages are spoken, where some leaders have grey hair and some have purple. Where our sales teams take time out to support local schools and our product teams champion local women back into the workplace.


Some things you might not know about FlightGlobal:


- FlightGlobal supplies data to market leading aviation and aerospace companies you use every day – our data powers the aviation industry and supports seamless travel for millions worldwide
- FlightGlobal has 10 offices worldwide and we celebrate our global diversity through events and networks throughout the year
- A strategic partner of IATA, the association of world airlines, we have also been recognised as the Aircraft Appraiser of the Year, an Aviation 100 Award, five times in the last six years
- One of our offices is on a runway and we have our own pub, The Goose
- FlightGlobal is part of RBI, which is part of RELX, a FTSE 100 traded company (which was just named by Forbes as one of the world’s most innovative companies)
- Our benefits stand out (they even include two days a year for you to dedicate to the charitable activity of your choice)
- FlightGlobal and RBI are founding members of the Tech Talent Charter, committed to increasing the ratio of women and under-represented groups working in technology


The Role


Reporting to the Sales Manager – Global Accounts, the Global Account Manager (GAM) is a critical role, essential to the success of long-term relationships between FlightGlobal and its key customers.


The Global Account Manager maintains and builds upon existing relationships with key customers and is responsible for collaboratively setting and executing account strategy.  The GAM is responsible for maximizing renewals of existing revenue subscriptions as well as for developing new business opportunities within existing key accounts.

Job Responsibilities


- Establishes solid relationships with key C-Level and Director level stakeholders in assigned client accounts.

- Coordinates the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations.

- Identify cross-sell, upsell and new business opportunities in new geographies, divisions and subsidiaries in each account.

- Meets assigned targets for sales renewals and existing business and strategic objectives in assigned accounts.

- Proactively leads strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period in coordination with the Sales Director – Global Accounts.

- Proactively assesses, clarifies, and validates customer needs on an ongoing basis (with quarterly review meetings at minimum)

- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

- Maintains high customer satisfaction ratings that meet company standards, and resolve/escalate client concerns in an efficient manner.

- Enlists the support of sales engineers, implementation resources, service resources, and other sales and management resources as needed.


Profile requirements


- Demonstrable proven sales or relationship management with demonstrable track record achieving or exceeding revenue/renewals and other account goals.
- Significant experience working closely with other departments on accounts that includes sales, support, product management and other lines of business internally.
- Proven track record of managing accounts with over $500k of existing renewable revenue.
- Experience with successful interactions at C-Suite level
- Personal Attributes - highly motivated relationship focused individual with a mature and positive attitude and a passion for working with customers and partners. . Proven success and experience in aviation and/or data analytics and software sales organisations
- Proven ability to manage and coordinate a strong distributed extended team. Demonstrable skills in time management, relationship building, organisational and presentation skills.
- Strong sales process, which is repeatable to provide accurate forecasting, whilst delivering maximum value


International travel required.


About Reed Business Information


Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.  RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.


RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


RBI General Benefits Package:


RBI pays competitive salaries and has a comprehensive set of benefits.


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