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Fulfillment Account Support Analyst

Customer Services - Support & Training
Risk Solutions
LNR0077T Requisition #
This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives. 

Accountabilities include but are not limited to:
  • Provide market area Risk Sales support for all customer related order requests (new and existing customers) 
  • Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mgrs, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes  
  • Implements all Onboarding related requests in outlined workflow & processes 
  • Provide timely and accurate completion of essential team reports including: weekly & monthly sales report 
  • Communicate policy and procedural updates 
  • Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back office support  
  • Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing  
  • Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow) 
  • Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers  
  • Build effective working relationships with the sales team, internal processing teams, and customers 
  • Coordinate all special projects and follow through to completion 
  • Maintain turnaround time to meet the business requirements 
  • Work closely in a team environment 
  • Perform other duties as assigned 
  • High School diploma or equivalent 
  • 1-3 years working experience with some experience in a team environment  
  • Requires proficient use of Outlook, Excel and Internet Applications 
  • Preferred experience of the contract processes, back office systems and RISK products. 
  • Strong organizational, time management and forecasting skills 
  • Demonstrated 1-2 years analytical experience a plus 
  • Analytical abilities to research and organize data 
  • Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge  
  • Skills required include strong customer service skills, organization, problem solving, attention to detail, interpersonal skills, and outstanding communications skills.  
  • Some travel required for annual Onboarding training (Boca Raton, Alpharetta or Dayton campus
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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