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Engagement Manager - ThreatMetrix - London

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Strategy
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Risk Solutions
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LNR007JW Requisition #

Engagement Manager - ThreatMetrix - London

 

About ThreatMetrix

 

ThreatMetrix®, The Digital Identity Company®, is the market-leading cloud solution for authenticating digital personas and transactions on the Internet. Verifying more than 20 billion annual transactions supporting 30,000 websites and 4,500 customersglobally through the ThreatMetrix Digital Identity Network®, ThreatMetrix secures businesses and end users against account takeover, payment fraud and fraudulent account registrations resulting from malware and data breaches. Key benefits include an improved customer experience, reduced friction, revenue gain and lower fraud and operational costs. The ThreatMetrix solution is deployed across a variety of industries,including financial services, e-commerce, payments and lending, media, government
and insurance.

 

As an Engagement Manager, you’ll work on an ongoing basis with our largest
customers to drive the utilization of the ThreatMetrix Digital Identity Network to
create positive business outcomes. You’ll pair with Strategic Account Managers to identify and explore opportunities to leverage ThreatMetrix data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain yourposition as a trusted advisor by constantly keeping your finger on the pulse of the customer.

 

This is not a commissioned position.

 

Responsibilities:

 

- Single point of contact for general consulting, incident reporting, and escalation
for our most valuable customers, working in tandem with ThreatMetrix Support.

- Providing strategic oversight for ThreatMetrix project teams integrating new
use cases for your customers.

- Advocating on behalf of your customers with ThreatMetrix internal staff in
Products and Engineering.

- Pairing with Strategic Account Managers to identify new follow-on sales
opportunities.

- Some travel may be necessary.

- Develop models for resource planning and consumption as well as key
performance metrics for project/program success.

- Establish rigorous execution discipline & communications process: risk
management, mitigation, tracking, schedule trends vs baseline, recovery
actions, executive reporting & stakeholder communications

 

Ideal Candidates:

 

- Demonstrable experience of system integration within complex environments & post-sales consulting experience in the security, fraud, or payments
industry, especially with very large organizations.
-  Exceptionally strong verbal and written communication skills.
- History of working with highly technical internal and external teams, then
translating requirements and discoveries to non-technical decision makers.
- Bachelor’s degree in economics, statistics, or other analytical discipline, or
equivalent, Masters will be preferred
- Strong SQL Skills, higher order programming skills preferred
- Fluency with data analysis and visualization tools

 

ThreatMetrix is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

ThreatMetrix General Benefits Package:

 

We pay competitive salaries and have a comprehensive set of benefits.

 



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